FHNF CLIENT SERVICES ANALYST

First Horizon
Memphis
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Teamwork","Customer service mindset","Organization","Working under pressure"]

Provide first- and second-level technical support to FHN Financial employees, troubleshooting desktop systems and applications, file access and password lockouts, restorations from backup, security and permissions issues, and connectivity problems. Support workstation and mobile wireless devices, printers, email, and related user issues. Join the IT Client Services team working with infrastructure administrators, supporting IT projects, equipment moves, application rollouts, training, and occasional after-hours on-call work.

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First Horizon
First Horizon
10 months ago

FHNF CLIENT SERVICES ANALYST

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide first- and second-level technical support to FHN Financial employees, troubleshooting desktop systems and applications, file access and password lockouts, restorations from backup, security and permissions issues, and connectivity problems. Support workstation and mobile wireless devices, printers, email, and related user issues. Join the IT Client Services team working with infrastructure administrators, supporting IT projects, equipment moves, application rollouts, training, and occasional after-hours on-call work.
Location: Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide first- and second-level support and problem resolution for desktop systems and applications used by employees.
  • •Handle file access issues, password lockouts and resets, and file restorations from backup.
  • •Address security, permissions, email, and network/internet connectivity issues.
  • •Support workstation issues, printers, and mobile wireless devices in a corporate environment.
  • •Participate in IT projects such as equipment/client moves and changes, application rollouts, security-focused work, training, and occasional after-hours on-call support.

Pay and Benefits

Perks:Health InsuranceDentalVisionHsaParental LeaveLearning Budget401k

Key Requirements

  • •Two years of IT experience with demonstrated success in client-level problem resolution and working with customers.
  • •Bachelor’s degree in computer science, information systems, or a qualifying discipline (preferred).
  • •Thorough working knowledge of desktop applications (Windows, Office, internet browsers) and hardware support.
  • •Working knowledge of virus protection, PowerShell, and Windows security procedures.
  • •Ability to communicate clearly with all levels of personnel and lift 50-pound equipment when needed.
Education:Bachelor's in computer science, information systems
Skills:CommunicationTeamworkCustomer service mindsetOrganizationWorking under pressure
Tech Stack:WindowsOfficePowerShell

Company Brief

First Horizon
Provides commercial and consumer banking services, wealth management, and treasury solutions through First Horizon Bank. Serves individuals, businesses, and institutions across the southeastern United States with lending, deposits, and financial advisory products.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Memphis, United States
Founded: 1864
WebsiteLinkedIn