Supervisor I

Tapestry
California
Workplace: OnsiteFull timeUSD 17 - 27.75Function: SalesExperience: 2+ yearsSkills: ["Customer focus","Coaching","Team building","Inclusivity","Drive for results","Interpersonal savvy","Learning on the fly","Dealing with ambiguity"]

Supervise the sales floor to create a customer-first, high-energy selling environment and help the team achieve store sales and KPI targets. Coach and develop associates, support recruiting and onboarding, and drive clienteling through proactive outreach for repeat business and VIP retention. Oversee opening/closing procedures, cash handling, POS transactions, and inventory/shipping/receiving tasks while maintaining operational compliance. Support omni-channel and virtual selling initiatives, including live-stream shopping and customer data capture.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Tapestry
Tapestry
2 months ago

Supervisor I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Supervise the sales floor to create a customer-first, high-energy selling environment and help the team achieve store sales and KPI targets. Coach and develop associates, support recruiting and onboarding, and drive clienteling through proactive outreach for repeat business and VIP retention. Oversee opening/closing procedures, cash handling, POS transactions, and inventory/shipping/receiving tasks while maintaining operational compliance. Support omni-channel and virtual selling initiatives, including live-stream shopping and customer data capture.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance and lead the team to achieve store sales and KPI targets using metrics and best practices.
  • •Build client relationships through proactive outreach, ensuring exceptional in-store and after-sales experiences to support repeat business and VIP retention.
  • •Coach the team on goals and performance; support recruitment, onboarding, ongoing development, training, and feedback to store leadership.
  • •Oversee opening/closing procedures including cash handling, bank deposits, register operations, key-holding, and facility security.
  • •Supervise omni-channel and virtual selling initiatives (including live-stream shopping) and lead customer data capture for loyalty and repeat purchases.

Pay and Benefits

Salary: USD 17 - 27.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
  • •Strong written and verbal communication skills with the ability to multi-task, prioritize, and navigate the sales floor.
  • •Ability to drive personal and team performance against sales and KPI targets through coaching and role modeling.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Comfort with omni-channel/virtual selling tools and clienteling systems, plus strong English proficiency.
Experience:2+ yearsRetailLuxury retail
Skills:Customer focusCoachingTeam buildingInclusivityDrive for resultsInterpersonal savvyLearning on the flyDealing with ambiguity
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOSOmni-channelLive-stream shoppingSocial mediaClienteling

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor