Canonical

5 months ago

Linux Desktop Support Engineer (London UK office)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Join Canonical as a Linux Desktop Support Engineer in London, delivering technical support to employees and customers, handling desktop/server issues, and aiding office AV during events. You’ll own cases from qualification to resolution, collaborate with colleagues and senior engineers, contribute to knowledge bases, and continually learn about Ubuntu/open source tech in a distributed, supportive environment.

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Investigate issues reported by customers by researching and escalating issues
•Work to resolve complex customer problems related to Canonical’s portfolio of products
•Ownership of results: Ensure that each support case owned by you is handled according to our SLA with the highest possible customer satisfaction
•Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions
•Contribute new knowledge base articles and maintain existing articles for shared knowledge

Travel: Low travel

Pay and Benefits

Perks:Learning BudgetHoliday LeaveEmployee AssistanceTravel Allowance

Key Requirements

•Linux troubleshooting experience (collecting logs and stack traces, editing configuration files)
•Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
•Programming fundamentals in any language
•Professional written and spoken English with excellent presentation skills
•Undergraduate degree in a technical subject or compelling narrative about your alternative chosen path

Experience:Open sourceLinuxUbuntuCloud

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkTime management

Languages:English

Tech Stack:LinuxUbuntuOpenStackKubernetesSSH

Company Brief

Canonical

Develops and maintains Ubuntu, a leading open-source Linux distribution, and provides cloud, IoT, and enterprise support, tooling, and services to enable deployment, management, and security of infrastructure and applications.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: London, United Kingdom

Founded: 2004

Website LinkedIn

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Canonical

5 months ago

Linux Desktop Support Engineer (London UK office)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Investigate issues reported by customers by researching and escalating issues
•Work to resolve complex customer problems related to Canonical’s portfolio of products
•Ownership of results: Ensure that each support case owned by you is handled according to our SLA with the highest possible customer satisfaction
•Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions
•Contribute new knowledge base articles and maintain existing articles for shared knowledge

Travel: Low travel

Pay and Benefits

Perks:Learning BudgetHoliday LeaveEmployee AssistanceTravel Allowance

Key Requirements

•Linux troubleshooting experience (collecting logs and stack traces, editing configuration files)
•Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
•Programming fundamentals in any language
•Professional written and spoken English with excellent presentation skills
•Undergraduate degree in a technical subject or compelling narrative about your alternative chosen path

Experience:Open sourceLinuxUbuntuCloud

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkTime management

Languages:English

Tech Stack:LinuxUbuntuOpenStackKubernetesSSH

Company Brief

Canonical

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: London, United Kingdom

Founded: 2004

Website LinkedIn