Sr. Customer Success Manager

Okta
New York, New Jersey
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship management","Presentation","Emotional intelligence","Analytical thinking"]

Strategic, high-impact Customer Success leadership for enterprise customers at Okta. You will cultivate C-level relationships, drive proactive success plans, coordinate cross-functional teams, identify renewal risk, and uncover expansion opportunities to maximize business value and retention for a SaaS platform in a fast-growing enterprise segment.

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FursaFursa
Okta
Okta
1 month ago

Sr. Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Strategic, high-impact Customer Success leadership for enterprise customers at Okta. You will cultivate C-level relationships, drive proactive success plans, coordinate cross-functional teams, identify renewal risk, and uncover expansion opportunities to maximize business value and retention for a SaaS platform in a fast-growing enterprise segment.
Location: New York, New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment.
  • •Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
  • •Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
  • •Represent the customer’s voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
  • •Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.
Travel: Medium travel

Key Requirements

  • •Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
  • •Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
  • •Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
  • •Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
  • •Are willing to travel up to 25%.
Experience:5+ yearsSaaSEnterprise softwareSecurity tools
Skills:CommunicationRelationship managementPresentationEmotional intelligenceAnalytical thinking
Languages:English
Tech Stack:SaaSEnterprise security tools

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn