Help Desk Technician

General Dynamics
United States
Workplace: OnsiteFull timeUSD 19.12 - 25.88 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 1+ yearsEducation: high_schoolSkills: []

Provide telephone and internet help desk support, resolve routing and customer inquiries, and maintain accurate ticket/order records. Deliver technical audiovisual, multimedia, and video/teleconferencing support for meetings and events, including setup, installation, testing, monitoring, and troubleshooting. Perform sound/visual quality checks, maintain AV systems, and install AV hardware components while assisting with user training and occasional project support.

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FursaFursa
General Dynamics
General Dynamics
1 week ago

Help Desk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide telephone and internet help desk support, resolve routing and customer inquiries, and maintain accurate ticket/order records. Deliver technical audiovisual, multimedia, and video/teleconferencing support for meetings and events, including setup, installation, testing, monitoring, and troubleshooting. Perform sound/visual quality checks, maintain AV systems, and install AV hardware components while assisting with user training and occasional project support.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide help desk support via telephone and/or internet to resolve customer inquiries and routing issues.
  • •Follow standard scripts and procedures to respond to inquiries by phone, mail, or face-to-face.
  • •Support AV, multimedia, and video/teleconferencing needs by installing, testing, operating, and maintaining equipment.
  • •Monitor VTC equipment and troubleshoot hardware, software, infrastructure, and enterprise problems.
  • •Conduct quality checks, perform maintenance actions (inspections/service contracts/upgrades), and provide technical assistance and training to users.
Travel: Low travel

Pay and Benefits

Salary: USD 19.12 - 25.88 hourly
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •1+ years of related customer support, call center, or help desk experience.
  • •Provide weekend and holiday coverage as needed.
  • •Requires a High School Diploma or GED (Associates Degree preferred).
  • •ITIL Foundation Certified (preferred) and/or HDI CSR Certified (preferred).
  • •Must be able to obtain/retain an FAA PIV badge (mandatory).
Experience:1+ years
Education:High School
Certifications:ITIL FoundationHDI CSR

Eligibility

Nationality:US National
Security Clearance:NACI (T1)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn