Renewals Manager

Cisco
Japan
Workplace: HybridFull timeFunction: SalesExperience: 5+ yearsSkills: ["Logical thinking","Problem-solving","Negotiation","Coordination","Team collaboration"]

Lead Cisco’s renewals business within the Customer Experience organization by managing renewal contracts and usage for assigned areas, accounts, and partners. Drive upsell and cross-sell to maximize value of technical services, advanced services, subscriptions, and cloud services. Align with APJC/global renewal strategy and priorities, collaborating with account managers, service sales, and customer success/delivery teams to propose solutions for customer and partner needs.

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Cisco
Cisco
1 month ago

Renewals Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Closed
Reposted: similar role first listed 8 months ago

Job Summary

Lead Cisco’s renewals business within the Customer Experience organization by managing renewal contracts and usage for assigned areas, accounts, and partners. Drive upsell and cross-sell to maximize value of technical services, advanced services, subscriptions, and cloud services. Align with APJC/global renewal strategy and priorities, collaborating with account managers, service sales, and customer success/delivery teams to propose solutions for customer and partner needs.
Location: Japan
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Own renewals business as the CX organization’s only sales organization, driving continued use of technical/advanced services and subscriptions/cloud to maximize value.
  • •Manage renewal contracts and usage for assigned areas/accounts/partners, taking responsibility for maximizing renewals outcomes.
  • •Coordinate with account managers, service sales, and customer success/delivery teams to propose appropriate solutions for customer/partner issues and plans.
  • •Align with APJC and global renewal team strategies and priorities, and lead renewals business maximization including upsell and cross-sell.
  • •Drive end-to-end planning and execution, using results analysis to inform the next planning cycle.

Key Requirements

  • •5+ years of sales experience, including managing sales targets.
  • •Experience managing deals using business systems, including data analysis and presentation skills.
  • •Ability to accurately understand customer needs and deliver the most suitable proposals.
  • •Negotiation skills with customers and coordination ability across internal stakeholders.
  • •Hands-on experience using SFDC (e.g., deal management and sales forecasting).
Experience:5+ yearsSales
Skills:Logical thinkingProblem-solvingNegotiationCoordinationTeam collaboration
Languages:English
Tech Stack:SFDC

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor