Customer Service Intern Digital Commerce with French, 3 months

Emerson
Romania
Workplace: HybridInternshipFunction: Customer Support (Service Desk)Skills: ["Communication","Relationship building","Customer engagement","Patience","Confidentiality"]

Support an internal customer re-engagement campaign for Emerson’s SF Commerce platform in Cluj-Napoca. You’ll contact assigned customers by phone, guide them through SF Commerce registration and first login, capture call outcomes and customer feedback in Salesforce, and respect contact preferences and privacy requirements. Help route the right contacts, escalate access blockers or sensitive issues via the agreed escalation process, and participate in daily and weekly quality sessions.

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Emerson
Emerson
1 day ago

Customer Service Intern Digital Commerce with French, 3 months

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Last checked: 9 hours agoStatus: Live

Job Summary

Support an internal customer re-engagement campaign for Emerson’s SF Commerce platform in Cluj-Napoca. You’ll contact assigned customers by phone, guide them through SF Commerce registration and first login, capture call outcomes and customer feedback in Salesforce, and respect contact preferences and privacy requirements. Help route the right contacts, escalate access blockers or sensitive issues via the agreed escalation process, and participate in daily and weekly quality sessions.
Location: Romania
Workplace: Hybrid
Employment Type: Internship · 3 months
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Contact assigned customers by phone using Emerson-approved telephony tools and approved call scripts.
  • •Provide first-step guidance for SF Commerce registration and first login without owning full end-to-end onboarding.
  • •Confirm the right contact for online ordering/digital access and capture referrals when another contact is more appropriate.
  • •Record call outcomes and customer feedback in Salesforce using agreed dispositions and factual notes.
  • •Escalate technical issues, access blockers, complaints, privacy concerns, or sensitive account situations via the escalation process, respecting contact preferences.

Key Requirements

  • •Available as a student/fresh graduate/early-career candidate for a 3 to 4 month temporary assignment.
  • •Strong communication skills for professional customer conversations, including making outbound calls using a prepared script.
  • •Ability to conduct professional customer conversations in French.
  • •Accurate notes and careful updates to Salesforce fields; basic digital literacy with Outlook, Excel, Teams, and browser-based tools.
  • •Strictly follow confidentiality, data privacy, and information-security instructions.
Skills:CommunicationRelationship buildingCustomer engagementPatienceConfidentiality
Languages:FrenchEnglish
Tech Stack:SalesforceSF CommerceOutlookExcelMicrosoft TeamsBrowser-based toolsTelephony toolsMS Office

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn