Clio

3 weeks ago

Director, Customer Success International

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead world-class Customer Success across international markets, owning the end-to-end CS experience for Clio’s practice management platform and Clio Work. Scale a 25+ person organization across EMEA and beyond, grow NRR and expansion revenue, and build AI-powered success plays and motions (high-touch, scaled, and digital). Serve as escalation executive, run MBR/OKRs, and partner with Sales, R&D, Marketing, RevOps, and Data Intelligence to drive global GTM and customer-informed product input.

Location: Dublin, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own the international Customer Success strategy and operating model across CSMs, account management, renewals, and digital success, partnering with onboarding and support.
•Scale from a 25+ person team to a regionally distributed organization across EMEA and beyond, building the coverage model and career pathways.
•Drive Clio Work adoption internationally by creating an AI-era customer success playbook tailored to product complexity and customer segments.
•Serve as the escalation executive for critical customer and product incidents and represent the voice of the customer internally.
•Lead international MBR and OKR processes, maintaining performance visibility and driving strategic planning, talent planning, forecasting, and budgeting.

Pay and Benefits

Salary: EUR 124,400 - 186,600 annually

Perks:Health InsuranceDentalPensionFlexible Time

Key Requirements

•8+ years in Customer Success with 4+ years in senior people management roles in high-growth B2B SaaS environments.
•Track record scaling international/global Customer Success organizations of 20+ across multiple functions and geographies.
•Direct ownership of CS metrics including NRR, GRR, expansion revenue, CSAT, and time-to-value.
•Experience building and executing multiple CS motions simultaneously (high-touch, scaled, digital/tech-touch).
•Strong command of CS operations metrics with a bias toward outcome-driven, AI-augmented efficiency.

Experience:8+ yearsB2B SaaSSaaSHigh-growthLegal techProfessional servicesPLGMulti-product SaaS

Skills:Customer obsessionSystems thinkingOperational excellenceCommunicationGlobal collaboration

Tech Stack:ClaudeCopilotGeminiSalesforceChurnZeroGainsightLookerSlackGoogle WorkspaceZendesk

Company Brief

Clio

Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Clio

3 weeks ago

Director, Customer Success International

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Dublin, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own the international Customer Success strategy and operating model across CSMs, account management, renewals, and digital success, partnering with onboarding and support.
•Scale from a 25+ person team to a regionally distributed organization across EMEA and beyond, building the coverage model and career pathways.
•Drive Clio Work adoption internationally by creating an AI-era customer success playbook tailored to product complexity and customer segments.
•Serve as the escalation executive for critical customer and product incidents and represent the voice of the customer internally.
•Lead international MBR and OKR processes, maintaining performance visibility and driving strategic planning, talent planning, forecasting, and budgeting.

Pay and Benefits

Salary: EUR 124,400 - 186,600 annually

Perks:Health InsuranceDentalPensionFlexible Time

Key Requirements

•8+ years in Customer Success with 4+ years in senior people management roles in high-growth B2B SaaS environments.
•Track record scaling international/global Customer Success organizations of 20+ across multiple functions and geographies.
•Direct ownership of CS metrics including NRR, GRR, expansion revenue, CSAT, and time-to-value.
•Experience building and executing multiple CS motions simultaneously (high-touch, scaled, digital/tech-touch).
•Strong command of CS operations metrics with a bias toward outcome-driven, AI-augmented efficiency.

Experience:8+ yearsB2B SaaSSaaSHigh-growthLegal techProfessional servicesPLGMulti-product SaaS

Skills:Customer obsessionSystems thinkingOperational excellenceCommunicationGlobal collaboration

Tech Stack:ClaudeCopilotGeminiSalesforceChurnZeroGainsightLookerSlackGoogle WorkspaceZendesk

Company Brief

Clio

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn