Director, Customer Success International

Clio
Dublin, London
Workplace: HybridFull timeEUR 124,400 - 186,600 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Customer obsession","Systems thinking","Operational excellence","Communication","Global collaboration"]

Lead world-class Customer Success across international markets, owning the end-to-end CS experience for Clio’s practice management platform and Clio Work. Scale a 25+ person organization across EMEA and beyond, grow NRR and expansion revenue, and build AI-powered success plays and motions (high-touch, scaled, and digital). Serve as escalation executive, run MBR/OKRs, and partner with Sales, R&D, Marketing, RevOps, and Data Intelligence to drive global GTM and customer-informed product input.

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Clio
Clio
2 months ago

Director, Customer Success International

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Last checked: 15 days agoStatus: Live

Job Summary

Lead world-class Customer Success across international markets, owning the end-to-end CS experience for Clio’s practice management platform and Clio Work. Scale a 25+ person organization across EMEA and beyond, grow NRR and expansion revenue, and build AI-powered success plays and motions (high-touch, scaled, and digital). Serve as escalation executive, run MBR/OKRs, and partner with Sales, R&D, Marketing, RevOps, and Data Intelligence to drive global GTM and customer-informed product input.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Own the international Customer Success strategy and operating model across CSMs, account management, renewals, and digital success, partnering with onboarding and support.
  • •Scale from a 25+ person team to a regionally distributed organization across EMEA and beyond, building the coverage model and career pathways.
  • •Drive Clio Work adoption internationally by creating an AI-era customer success playbook tailored to product complexity and customer segments.
  • •Serve as the escalation executive for critical customer and product incidents and represent the voice of the customer internally.
  • •Lead international MBR and OKR processes, maintaining performance visibility and driving strategic planning, talent planning, forecasting, and budgeting.

Pay and Benefits

Salary: EUR 124,400 - 186,600 annually
Perks:Health InsuranceDentalPensionFlexible Time

Key Requirements

  • •8+ years in Customer Success with 4+ years in senior people management roles in high-growth B2B SaaS environments.
  • •Track record scaling international/global Customer Success organizations of 20+ across multiple functions and geographies.
  • •Direct ownership of CS metrics including NRR, GRR, expansion revenue, CSAT, and time-to-value.
  • •Experience building and executing multiple CS motions simultaneously (high-touch, scaled, digital/tech-touch).
  • •Strong command of CS operations metrics with a bias toward outcome-driven, AI-augmented efficiency.
Experience:8+ yearsB2B SaaSSaaSHigh-growthLegal techProfessional servicesPLGMulti-product SaaS
Skills:Customer obsessionSystems thinkingOperational excellenceCommunicationGlobal collaboration
Tech Stack:ClaudeCopilotGeminiSalesforceChurnZeroGainsightLookerSlackGoogle WorkspaceZendesk

Company Brief

Clio
Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.
Industry: LegalTech
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn