Lead Researcher, Platform Automation

Salesforce
San Francisco
Workplace: HybridFull timeUSD 172,500 - 260,100 annuallyFunction: Research & Scientific (R&D)Experience: 7+ yearsEducation: bachelorsSkills: ["Project management","Communication","Storytelling","Presentation","Mentorship"]

Lead full research initiatives for Automation Services and Developer Experiences, distilling complex platform and workflow problems into actionable insights. Partner with product, design, engineering, and customer success to shape strategy grounded in data and customer value. Conduct qualitative and quantitative research, synthesize findings into narratives, and accelerate the research lifecycle by integrating AI tools (e.g., Claude, Gemini) while maintaining ethical, high-integrity research standards.

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FursaFursa
Salesforce
Salesforce
2 days ago

Lead Researcher, Platform Automation

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead full research initiatives for Automation Services and Developer Experiences, distilling complex platform and workflow problems into actionable insights. Partner with product, design, engineering, and customer success to shape strategy grounded in data and customer value. Conduct qualitative and quantitative research, synthesize findings into narratives, and accelerate the research lifecycle by integrating AI tools (e.g., Claude, Gemini) while maintaining ethical, high-integrity research standards.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Scope and drive full research initiatives, including planning, executing studies, triangulating data, and translating insights into action.
  • •Synthesize research findings into actionable narratives that frame problems and highlight business value.
  • •Partner with senior management and cross-functional teams to identify and advocate for product strategy rooted in customer insights.
  • •Conduct strategic, generative, and evaluative research using a mix of methods, from surveys to in-depth interviews.
  • •Integrate AI tools to accelerate research while filtering AI noise, validating accuracy, and creating prototypes, dashboards, and research workflows ethically.

Pay and Benefits

Salary: USD 172,500 - 260,100 annually
Perks:Health InsuranceDentalVisionParental Leave401kLife InsuranceDisability Insurance

Key Requirements

  • •7+ years of hands-on experience in UX, product design, or technology research, with at least 2 years in a large, matrixed organization.
  • •Working AI fluency, including understanding how AI systems fail and when to use a human-in-the-loop.
  • •Advanced understanding of qualitative and quantitative research methods and familiarity with research tools.
  • •Proven ability to influence product direction and strategy with actionable insights.
  • •Ability to plan, design, execute, and communicate both strategic and tactical research, including structuring workshops and analyzing outcomes.
Experience:7+ years
Education:Bachelor's in Field emphasizing human behavior (e.g., Psychology, Anthropology, HCI) or a research-focused business discipline
Skills:Project managementCommunicationStorytellingPresentationMentorship
Tech Stack:ClaudeGeminiTrailhead.com

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor