Workforce Management Senior Specialist

Wise
Hyderabad
Workplace: OnsiteFull timeINR 1,650,000 - 2,250,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Stakeholder management","Collaboration","Adaptability","Problem-solving"]

Join Wise’s Intraday Workforce Management team to optimize real-time scheduling and forecasting for a global fintech operation. You’ll use SQL/Python and Calabrio to automate processes, collaborate with US counterparts, manage SLAs, and drive strategic worker planning, with growth opportunities in a high-growth environment.

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FursaFursa
Wise
Wise
4 months ago

Workforce Management Senior Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Join Wise’s Intraday Workforce Management team to optimize real-time scheduling and forecasting for a global fintech operation. You’ll use SQL/Python and Calabrio to automate processes, collaborate with US counterparts, manage SLAs, and drive strategic worker planning, with growth opportunities in a high-growth environment.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Know exactly where SLAs and our metrics stand at any given time.
  • •Create regular health reports for stakeholders and understand the status of our queues; articulate findings to stakeholders.
  • •Understand our forecasts and provide recommendations to improve; introduce alternative forecasts when asked.
  • •Help create and execute the strategic plan and OKRs; collaborate to achieve higher-level objectives.
  • •Carry out tasks related to managing queues: review/iterate forecasts, create scheduling patterns, publish schedules, and collaborate with the wider WFM team.

Pay and Benefits

Salary: INR 1,650,000 - 2,250,000 annually

Key Requirements

  • •Significant experience in Workforce Management, specifically Real-time/Intraday management and Schedule optimization.
  • •Proficiency with WFM software (Calabrio a major plus) and ability to adapt to internal tools quickly.
  • •Comfort with processing large data sets; strong experience with G Suite (Sheets/Excel); coding in SQL and Python to automate processes.
  • •Proficient English (spoken and written) for collaboration with US-based and global stakeholders.
  • •Experience administrating FTE rosters, developing tactical 8-week plans, and publishing schedules that balance business needs with agent well-being.
Experience:FintechFinancial Services
Skills:CommunicationStakeholder managementCollaborationAdaptabilityProblem-solving
Languages:English
Tech Stack:SQLPythonCalabrioG SuiteExcel

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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