Business Development Manager

Black Box
Melbourne
Workplace: OnsiteFull timeFunction: Business Development & PartnershipsExperience: 6+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Presentation skills","Negotiation skills","Communication","Organizational skills"]

Acquire new clients and manage RFQ/RFI/RFP responses by owning quotes, proposals, and solution pitches in collaboration with the Solutions and Innovation team. Maintain active account plans, build relationships across the organisation, and handle contract renewals. Drive value-based selling to avoid discounting, manage Salesforce opportunity hygiene, and achieve quarterly and annual revenue and gross margin targets while maintaining relevant vendor certifications.

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FursaFursa
Black Box
Black Box
2 days ago

Business Development Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Acquire new clients and manage RFQ/RFI/RFP responses by owning quotes, proposals, and solution pitches in collaboration with the Solutions and Innovation team. Maintain active account plans, build relationships across the organisation, and handle contract renewals. Drive value-based selling to avoid discounting, manage Salesforce opportunity hygiene, and achieve quarterly and annual revenue and gross margin targets while maintaining relevant vendor certifications.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Mid level

Key Responsibilities

  • •Acquire new clients and identify opportunities based on client needs.
  • •Own and manage RFQ/RFI/RFP responses, developing quotes and proposals with the Solutions team.
  • •Manage selected key accounts, including establishing relationships and maintaining active account plans.
  • •Run contract renewals for selected existing clients and conduct regular innovation/roadmap sessions with clients.
  • •Maintain Salesforce opportunity documentation and achieve quarterly and annual revenue and gross margin targets.

Key Requirements

  • •6+ years of experience with proven track records of exceeding quota and key performance metrics.
  • •In-depth knowledge of the CX (contact centre) industry and business benefits delivered by integrated CX technologies, including CCaaS and cloud transformation solutions.
  • •Understanding of and adherence to strategic, value-based selling principles.
  • •Exceptional interpersonal, presentation, and negotiation skills for engaging clients at all levels.
  • •Strong organisational skills and attention to detail, with the ability to handle pressure and meet tight deadlines.
Experience:6+ yearsCXContact centreCCaaSCloud transformationProfessional services
Education:Bachelor's in business, marketing and/or IT
Skills:Interpersonal skillsPresentation skillsNegotiation skillsCommunicationOrganizational skills
Certifications:Vendor certifications
Tech Stack:SalesforceContact CentreCCaaSCloud transformation

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website