Guest Relations Agent / Lady in Red (f/m/d)

Kempinski
Switzerland
Workplace: OnsiteSeasonalFunction: Hospitality & Food ServiceSkills: ["Service-mindedness","Quality awareness","Flexibility","Well-groomed appearance","Team-oriented work","Structured working","Attention to detail"]

Support the motivated guest relations team for the winter season 2026/2027, delivering 5-star hospitality with a service-minded, detail-oriented approach. Handle guest check-in/out for private individuals and groups, welcome and assist guests, prepare for VIP arrivals, manage invoices and your own cash register (payments and currency exchange), and respond to guest inquiries while completing reception administration using the OPERA program.

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FursaFursa
Kempinski
Kempinski
1 day ago

Guest Relations Agent / Lady in Red (f/m/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support the motivated guest relations team for the winter season 2026/2027, delivering 5-star hospitality with a service-minded, detail-oriented approach. Handle guest check-in/out for private individuals and groups, welcome and assist guests, prepare for VIP arrivals, manage invoices and your own cash register (payments and currency exchange), and respond to guest inquiries while completing reception administration using the OPERA program.
Location: Switzerland
Workplace: Onsite
Employment Type: Seasonal
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Perform guest check-in/out for private individuals and groups.
  • •Welcome and assist hotel guests and support VIP arrivals.
  • •Prepare invoices and handle administrative reception tasks.
  • •Manage your own cash register, including collecting payments and currency exchange.
  • •Receive and process guest inquiries and use the OPERA program.

Pay and Benefits

Perks:Staff AccommodationChildcare

Key Requirements

  • •Successfully completed specialist training and, ideally, initial professional experience.
  • •Strong OPERA knowledge.
  • •Professional competence with creativity, attention to detail, and very high quality awareness.
  • •Structured and organized way of working with a keen interest in team-oriented work.
  • •Very good German and English skills; additional language skills are an advantage.
Skills:Service-mindednessQuality awarenessFlexibilityWell-groomed appearanceTeam-oriented workStructured workingAttention to detail
Languages:GermanEnglish
Tech Stack:OPERA

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
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