Senior Benefits & Leave Specialist

Salesforce
Indianapolis, Atlanta
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Case management","Stakeholder management","Customer service","Process improvement","Collaboration"]

Administer benefits and leave of absence programs within Salesforce’s People Services (Shared Services) function for the United States and Canada. Serve as the primary liaison between benefit/LOA vendors and employees, manage casework using team dashboards and KPIs, and identify trends to support Tier 1 training. Partner with global stakeholders and HR/Payroll/legal teams, help with workers’ compensation support, lead UAT for system enhancements, and continuously improve processes and internal/external articles.

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FursaFursa
Salesforce
Salesforce
1 month ago

Senior Benefits & Leave Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Administer benefits and leave of absence programs within Salesforce’s People Services (Shared Services) function for the United States and Canada. Serve as the primary liaison between benefit/LOA vendors and employees, manage casework using team dashboards and KPIs, and identify trends to support Tier 1 training. Partner with global stakeholders and HR/Payroll/legal teams, help with workers’ compensation support, lead UAT for system enhancements, and continuously improve processes and internal/external articles.
Location: Indianapolis, Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary liaison between benefit/LOA vendors and Salesforce employees, interpreting policies and regulations to advise and clarify.
  • •Manage benefit and LOA casework using team dashboards to ensure timely, KPI-based responses and identify trends to support training.
  • •Collaborate with global stakeholders and internal teams (Benefits/LOA COE, Payroll, ESBPs, and legal) to deliver seamless end-to-end employee experiences.
  • •Assist employees with workers’ compensation claims with Health & Safety and the workers’ compensation vendor.
  • •Lead UAT for system enhancements and support continuous improvement by recommending solutions, leveraging Basecamp insights, and updating internal/external articles.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Parental401k

Key Requirements

  • •1-3 years of human resources experience, including benefits and leave of absence administration and vendor management.
  • •Ability to navigate ambiguity and manage multiple priorities in a fast-paced environment.
  • •Strong understanding of employee benefits, leave, company policies/procedures, and applicable regulations to provide guidance.
  • •Ability to build and implement new service delivery approaches guided by policies and business needs.
  • •SHRM certification recommended.
Experience:1-3 yearsHuman resourcesBenefitsLeave administration
Skills:Case managementStakeholder managementCustomer serviceProcess improvementCollaboration
Certifications:SHRM
Tech Stack:Basecamp

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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