Bilingual Licensed Customer Service Agent

Kin
Las Vegas, Denver
Workplace: RemoteFull timeUSD 48,000 - 52,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Empathy","Active listening","Communication"]

Deliver empathetic, high-volume customer support for homeowners across multiple states, handling policies, payments, and coverage questions. Requires an active P&C license and bilingual Spanish proficiency to guide policyholders through complex insurance details while working across multiple internal systems in a remote-first environment.

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FursaFursa
Kin
Kin
4 months ago

Bilingual Licensed Customer Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver empathetic, high-volume customer support for homeowners across multiple states, handling policies, payments, and coverage questions. Requires an active P&C license and bilingual Spanish proficiency to guide policyholders through complex insurance details while working across multiple internal systems in a remote-first environment.
Location: Las Vegas, Denver
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions.
  • •Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency.
  • •Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes.
  • •Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance.
  • •Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently.

Pay and Benefits

Salary: USD 48,000 - 52,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kRsusRemote WorkPaid TrainingPaid Leave

Key Requirements

  • •Active Property & Casualty (P&C) or Personal Lines insurance license (required).
  • •6+ months of customer service experience in P&C (specifically home insurance).
  • •Experience working in a high-volume call center or customer support environment handling inbound calls.
  • •Bilingual (Spanish-speaking) proficiency.
  • •Hands-on experience servicing homeowners insurance policies.
Skills:EmpathyActive listeningCommunication
Languages:SpanishEnglish
Tech Stack:Google Workspace

Company Brief

Kin
Direct-to-consumer digital home insurance provider using property data and a technology platform to price, underwrite, and service homeowners' policies across multiple U.S. states.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Chicago, United States
Founded: 2016
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