Head of International Product / Group Product Manager - Customer Experience

Deliveroo
London
Workplace: HybridFull timeFunction: Product ManagementExperience: 7+ yearsSkills: ["Communication","Influencing","Strategic thinking","Execution","Empathy"]

Lead a strategic, global Customer Experience product area across DoorDash, Wolt, and Deliveroo. You’ll define long-term vision and strategy, coach a team of Product Managers, and shape how AI-driven automation and human expertise combine to improve faster, smarter, personalized customer outcomes. Partner with Engineering, Applied AI, Design, Data Science, and Operations while translating local market needs into globally scalable products and continuous feedback loops.

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Deliveroo
Deliveroo
1 day ago

Head of International Product / Group Product Manager - Customer Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead a strategic, global Customer Experience product area across DoorDash, Wolt, and Deliveroo. You’ll define long-term vision and strategy, coach a team of Product Managers, and shape how AI-driven automation and human expertise combine to improve faster, smarter, personalized customer outcomes. Partner with Engineering, Applied AI, Design, Data Science, and Operations while translating local market needs into globally scalable products and continuous feedback loops.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Director level

Key Responsibilities

  • •Define long-term vision and strategy for a critical Customer Experience product area across DoorDash, Wolt, and Deliveroo.
  • •Lead, coach, and develop a team of Product Managers to build and run the product organization.
  • •Shape how AI and human expertise work together to deliver faster, smarter customer experiences.
  • •Build products leveraging rich customer and operational context to support better decisions and personalization.
  • •Partner with regional teams to translate local market needs into globally scalable solutions and maintain continuous feedback loops.

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •7+ years of Product Management experience building impactful products.
  • •2-3+ years of experience managing and developing Product Managers.
  • •Experience building products that leverage AI or machine learning to solve user problems.
  • •Strong track record defining product vision, strategy, and roadmaps with measurable business impact.
  • •Experience leading cross-functional initiatives across Engineering, Design, Data Science, and Operations.
Experience:7+ yearsAIMachine learningMarketplace
Skills:CommunicationInfluencingStrategic thinkingExecutionEmpathy
Tech Stack:AIMachine learning

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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