Browserstack

2 weeks ago

Renewals Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own customer renewals and retention for a regional portfolio, ensuring on-time renewal outcomes. Identify and drive cross-sell and up-sell opportunities, negotiate contract renewals with sales, finance, and legal, and partner with sales and CSM teams to develop retention plans. Use customer health and proactive outreach to manage renewals, maximize long-term relationships, and expand account value—while maintaining accurate lifecycle data in Salesforce/SFDC.

Location: Mumbai

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage the customer contract renewal process and negotiate and close renewals with key clients and senior executives.
•Establish and maintain long-term relationships to maximize retention and revenue opportunities.
•Drive contract expansion through upsell opportunities and renewal-time account value growth.
•Coordinate with customer-facing teams to develop and implement strategic retention plans.
•Use data-driven customer health signals to proactively communicate with at-risk customers and manage accounts in Salesforce.com.

Pay and Benefits

Perks:Health InsuranceGratuityPaid LeaveRemote WorkHome Office

Key Requirements

•1-3 years of Renewals or Account Management experience in a SaaS organization.
•Strong communication and negotiation skills for guidance via email, phone, or in person.
•Ability to cross-collaborate effectively across teams.
•Knowledge of SFDC or similar CRM tools.
•Competent at maintaining customer relationships to maximize renewal and retention outcomes.

Experience:1-3 yearsSaaS

Skills:CommunicationNegotiationRelationship buildingCross-collaborationData-driven communication

Tech Stack:SFDCSalesforce.comCRM

Company Brief

Browserstack

Provides a cloud-based web and mobile testing platform that enables developers and QA teams to test websites and apps across real browsers, devices, and operating systems for automated and manual testing workflows.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Mumbai, India

Founded: 2011

Website LinkedIn

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Browserstack

2 weeks ago

Renewals Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage the customer contract renewal process and negotiate and close renewals with key clients and senior executives.
•Establish and maintain long-term relationships to maximize retention and revenue opportunities.
•Drive contract expansion through upsell opportunities and renewal-time account value growth.
•Coordinate with customer-facing teams to develop and implement strategic retention plans.
•Use data-driven customer health signals to proactively communicate with at-risk customers and manage accounts in Salesforce.com.

Pay and Benefits

Perks:Health InsuranceGratuityPaid LeaveRemote WorkHome Office

Key Requirements

•1-3 years of Renewals or Account Management experience in a SaaS organization.
•Strong communication and negotiation skills for guidance via email, phone, or in person.
•Ability to cross-collaborate effectively across teams.
•Knowledge of SFDC or similar CRM tools.
•Competent at maintaining customer relationships to maximize renewal and retention outcomes.

Experience:1-3 yearsSaaS

Skills:CommunicationNegotiationRelationship buildingCross-collaborationData-driven communication

Tech Stack:SFDCSalesforce.comCRM

Company Brief

Browserstack

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Mumbai, India

Founded: 2011

Website LinkedIn