Customer Service Representative - Second Shift

Citizens Bank
Pittsburgh
Workplace: OnsiteFull timeUSD 22+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer-focused","Communication","Listening","Problem-solving","Multi-tasking"]

Provide fast, customer-first support in a busy Contact Center by handling incoming calls about customers’ banking needs, including balance inquiries, transfers, basic maintenance, and assistance using online banking. Help customers improve their banking experience through problem-solving and appropriate product/service recommendations. Receive extensive paid training, work scheduled 2nd-shift hours with weekend coverage, and complete a virtual job tryout after applying.

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FursaFursa
Citizens Bank
Citizens Bank
3 days ago

Customer Service Representative - Second Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide fast, customer-first support in a busy Contact Center by handling incoming calls about customers’ banking needs, including balance inquiries, transfers, basic maintenance, and assistance using online banking. Help customers improve their banking experience through problem-solving and appropriate product/service recommendations. Receive extensive paid training, work scheduled 2nd-shift hours with weekend coverage, and complete a virtual job tryout after applying.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Field a variety of incoming customer calls to deliver high-quality solutions, with calls that may be lengthy and back-to-back.
  • •Help customers understand and manage banking needs such as balance inquiries, transfers, and basic maintenance.
  • •Improve the customer banking experience and build customer relationships by recommending relevant products and services.
  • •Receive extensive paid training to handle customer inquiries of increasing complexity.
  • •Maintain scheduled breaks during the day while working various 2nd shift schedules and one weekend day.

Pay and Benefits

Salary: USD 22 hourly
Perks:Health InsuranceDentalVision401kTuition Assistance

Key Requirements

  • •High school degree or equivalent.
  • •Minimum 1 year of exceptional performance in a customer-facing role.
  • •Strong verbal communication skills with a positive, customer-focused mindset.
  • •Ability to multi-task in a fast-paced environment and remain detail-oriented with urgency.
  • •Computer proficiency and strong listening/problem-solving abilities, with experience recommending products/services preferred.
Experience:1+ years
Education:High School
Skills:Customer-focusedCommunicationListeningProblem-solvingMulti-tasking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website