ServiceNow Platform Owner

Dyson
Bengaluru, India
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Stakeholder management","Communication","Supplier management","Problem-solving","Governance"]

Own and govern Dyson’s ServiceNow platform for IT service management and operational excellence. You’ll set the platform roadmap and operating model, ensure performance, stability, availability, security, and compliance, and oversee upgrades, release cycles, and technical debt remediation. Lead continuous improvement across ITSM workflows and integrations, serve as ServiceNow authority to stakeholders, and manage a third-party managed service provider and ServiceNow account relationship.

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FursaFursa
Dyson
Dyson
2 months ago

ServiceNow Platform Owner

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Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live

Job Summary

Own and govern Dyson’s ServiceNow platform for IT service management and operational excellence. You’ll set the platform roadmap and operating model, ensure performance, stability, availability, security, and compliance, and oversee upgrades, release cycles, and technical debt remediation. Lead continuous improvement across ITSM workflows and integrations, serve as ServiceNow authority to stakeholders, and manage a third-party managed service provider and ServiceNow account relationship.
Location: Bengaluru, India
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Own end-to-end ServiceNow platform strategy, roadmap, governance, and lifecycle for health and effectiveness.
  • •Ensure platform performance, availability, stability, scalability, resilience, and security/compliance; govern upgrades, patches, and release cycles.
  • •Prioritise enhancements and improvements, assess demand against business value, risk, cost, and capacity, and drive continuous improvement across ITSM workflows.
  • •Act as ServiceNow capability authority: advise stakeholders, guide modules/workflows/automation/integrations/reporting, and challenge unnecessary customisation.
  • •Lead oversight of the third-party managed service provider, including service level delivery, incident resolution, documentation/runbooks, and performance improvement plans.

Key Requirements

  • •Experience owning or managing a ServiceNow platform in a large or complex organisation.
  • •Working with ServiceNow ITSM and ideally other modules such as ITOM, ITAM, HRSD, CSM, SPM, SecOps, or App Engine.
  • •Experience managing third-party application support or managed service providers.
  • •Understanding ITIL-based processes including incident, problem, change, request, knowledge, asset, and configuration management.
  • •Strong ServiceNow platform knowledge, including security, access control, audit, and compliance.
Experience:ServiceNowITSMITIL
Skills:Stakeholder managementCommunicationSupplier managementProblem-solvingGovernance
Certifications:ServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistITIL Foundation
Tech Stack:ServiceNowITSMITOMITAMHRSDCSMSPMSecOpsApp EngineITILAgileDevOps

Company Brief

Dyson
Designs and manufactures innovative home appliances including vacuum cleaners, air purifiers, hand dryers, hair care products, and heaters using advanced engineering and proprietary technologies focused on performance and design.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Malmesbury, United Kingdom
Founded: 1991
WebsiteLinkedIn