Duty Supervisor - ATL

Etihad Aviation Group
Atlanta
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-7 yearsEducation: high_schoolSkills: ["Communication skills","Supervisory skills","Customer service","Hazard identification","Operational decision-making"]

Supervise and coordinate airport operations on a shift basis, overseeing passenger and aircraft handling, safety and security outcomes, and on-time performance. Manage operational disruptions in collaboration with Guest Control, Network Control, and SOC, and ensure emergency response and business continuity plans are delivered, rehearsed, and followed. Monitor customer service standards and compliance with arrival/departure documentation and local authority requirements.

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Etihad Aviation Group
Etihad Aviation Group
23 hours ago

Duty Supervisor - ATL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Supervise and coordinate airport operations on a shift basis, overseeing passenger and aircraft handling, safety and security outcomes, and on-time performance. Manage operational disruptions in collaboration with Guest Control, Network Control, and SOC, and ensure emergency response and business continuity plans are delivered, rehearsed, and followed. Monitor customer service standards and compliance with arrival/departure documentation and local authority requirements.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Plan, direct, and supervise airport operations on a shift basis, overseeing team and service provider performance.
  • •Oversee passenger and aircraft handling by ensuring compliance with arrival/departure checklists, brand requirements, company procedures, and regulatory requirements.
  • •Manage safety and security outcomes through hazard identification, safety/compliance monitoring, and reporting.
  • •Coordinate disruption recovery and special guest/VIP requirements, liaising with Guest Control, Network Control, and SOC.
  • •Deliver on-time performance and maintain/emergency response, disruption planning, diversion/delay handling, and business continuity plans.

Key Requirements

  • •Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience.
  • •Minimum 5-7 years’ experience within service, hospitality, airline, or retail, with knowledge of aviation/travel and/or airport policies.
  • •Previous exposure to a highly pressured, multicultural environment in a supervisory shift setting.
  • •Mature personality with outstanding communication skills and supervisory skills, plus a passion to deliver service.
  • •Ability to balance guest-centric focus with corporate interests while maintaining safety and security standards and coordinating teams/service providers on shift.
Experience:5-7 yearsHospitalityAirlinesAviationAirport operationsTravel industryRetail
Education:High School
Skills:Communication skillsSupervisory skillsCustomer serviceHazard identificationOperational decision-making
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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