Customer Care Rep

Amcor
Boston, Massachusetts
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Organizational skills","Analytical skills","Team building","Decision-making"]

Handle end-to-end order intake and management for customer purchase orders received via web portal, email, EDI, or fax—through invoicing. Provide timely responses on order status, service requests, pricing questions, documentation needs, and deductions. Monitor orders and service levels, identify improvements, and coordinate with Sales, Supply Chain, Demand Planning, Sales Ops, and Transportation to maintain customer service performance. Learn and operate relevant customer software/portals while mentoring new team members.

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FursaFursa
Amcor
Amcor
1 day ago

Customer Care Rep

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Handle end-to-end order intake and management for customer purchase orders received via web portal, email, EDI, or fax—through invoicing. Provide timely responses on order status, service requests, pricing questions, documentation needs, and deductions. Monitor orders and service levels, identify improvements, and coordinate with Sales, Supply Chain, Demand Planning, Sales Ops, and Transportation to maintain customer service performance. Learn and operate relevant customer software/portals while mentoring new team members.
Location: Boston, Massachusetts
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Process customer web-based, email, EDI, or faxed purchase orders from receipt through invoicing
  • •Respond to customer requests for order status updates, service requests, pricing inquiries, documentation needs, and invoicing
  • •Monitor customer orders and service levels to identify and implement account management/processing improvements
  • •Initiate case items (CIOs, TICS) and assist in resolving customer deductions
  • •Support cross-functional execution and special projects while maintaining customer account service levels

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeavePaid HolidaysFlexible SpendingLife InsurancePaid ParentalRetirementAnnual BonusEmployee AssistanceLong-term Disability

Key Requirements

  • •2–3 years of customer care or related experience
  • •College degree preferred
  • •Communicate clearly and professionally (verbal and writing)
  • •Implement internal process improvements to improve service levels
  • •Make independent, data-driven decisions using sound analysis of facts and historical data
Skills:CommunicationOrganizational skillsAnalytical skillsTeam buildingDecision-making
Certifications:Six Sigma
Tech Stack:EDIFaxEmailOnline portalSix Sigma

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn