Autodesk

1 month ago

Technical Support Specialist - FlexSIM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Senior Technical Support Specialist to help customers maximize Autodesk products. You will resolve issues across multi-channel support, guide users on features and automation, document root causes, manage cases, and collaborate with teams to improve our support and product experience.

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Resolve customer issues across multiple channels (chat, phone, web, forums) with timely, friendly, and efficient support
•Provide expert guidance on product features, usage, and design automation to Autodesk customers
•Research, verify, and document product issues and solutions in internal systems and customer-facing knowledge base articles
•Document all support interactions accurately in the case management system
•Manage and prioritize personal backlog of support requests, including proactive handling of unassigned cases

Key Requirements

•Bachelor's degree in Industrial Engineering, Systems Engineering, Operations Research, Computer Science, Mechanical/Manufacturing Engineering or related technical field
•2–5 years of experience in Discrete Event Simulation (DES) modeling, process improvement, or operational analysis
•Advanced knowledge of Discrete Event Simulation (DES) concepts
•Experience using FlexSim or similar simulation tools (e.g., AnyLogic, Simio, Arena)
•Strong communicator with ability to build relationships at all levels and manage time effectively

Experience:2-5 yearsIndustrial engineeringManufacturingLogisticsDiscrete event simulation

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkTime managementAnalytical thinking

Languages:English

Tech Stack:FlexSimAnyLogicSimioArenaPythonC++SQLAutoCADFusion 360Fusion

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Technical Support Specialist - FlexSIM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Resolve customer issues across multiple channels (chat, phone, web, forums) with timely, friendly, and efficient support
•Provide expert guidance on product features, usage, and design automation to Autodesk customers
•Research, verify, and document product issues and solutions in internal systems and customer-facing knowledge base articles
•Document all support interactions accurately in the case management system
•Manage and prioritize personal backlog of support requests, including proactive handling of unassigned cases

Key Requirements

•Bachelor's degree in Industrial Engineering, Systems Engineering, Operations Research, Computer Science, Mechanical/Manufacturing Engineering or related technical field
•2–5 years of experience in Discrete Event Simulation (DES) modeling, process improvement, or operational analysis
•Advanced knowledge of Discrete Event Simulation (DES) concepts
•Experience using FlexSim or similar simulation tools (e.g., AnyLogic, Simio, Arena)
•Strong communicator with ability to build relationships at all levels and manage time effectively

Experience:2-5 yearsIndustrial engineeringManufacturingLogisticsDiscrete event simulation

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkTime managementAnalytical thinking

Languages:English

Tech Stack:FlexSimAnyLogicSimioArenaPythonC++SQLAutoCADFusion 360Fusion

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor