Cisco

3 months ago

Principal Customer Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead and manage cross-functional programs to integrate SiliconOne products into customer environments, from evaluation to production deployment. Own strategy, coordination of engineering, product management, and sales efforts, and ensure timely customer acceptance and successful delivery of complex hardware-software engagements in data-center contexts.

Location: San Jose

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Define the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch.
•Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment.
•Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
•Clearly and intelligently communicate issue status to the customer and internal (including executive) teams
•Work closely with engineering, product management, and sales teams to resolve technical issues, set accurate expectations and keep the scope of the projects on track to successful execution
•Effectively organize and lead complex technical engineering-to-engineering discussions
•Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
•Regularly communicate program status and key issues to management
•Develop a close working relationship with customer development teams and use creativity to find solutions to their issues

Pay and Benefits

Salary: USD 225,000 - 374,100 annually

Perks:401kEquityHealth Insurance

Key Requirements

•10+ years of experience in high-tech electronics, specifically leading large-scale program and project management initiatives.
•Deep technical expertise in cloud development, deployment, or OEM environments.
•Proven track record of managing high-stakes hardware and software engagements for strategic datacenter customers.
•Hands-on experience working across the full product stack—including Software, ASIC, and Hardware—with a focus on managing end-to-end customer deliveries.
•Expert leadership capabilities, with the ability to drive execution across diverse, cross-functional global teams.

Experience:10+ yearsHigh-tech electronicsCloud developmentOEM environmentsHardware and software engagementsDatacenter

Skills:CommunicationLeadershipNegotiationStakeholder managementProblem-solving

Tech Stack:CloudASICHardwareSoftwareDatacenter

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

3 months ago

Principal Customer Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: San Jose

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Define the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch.
•Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment.
•Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
•Clearly and intelligently communicate issue status to the customer and internal (including executive) teams
•Work closely with engineering, product management, and sales teams to resolve technical issues, set accurate expectations and keep the scope of the projects on track to successful execution
•Effectively organize and lead complex technical engineering-to-engineering discussions
•Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
•Regularly communicate program status and key issues to management
•Develop a close working relationship with customer development teams and use creativity to find solutions to their issues

Pay and Benefits

Salary: USD 225,000 - 374,100 annually

Perks:401kEquityHealth Insurance

Key Requirements

•10+ years of experience in high-tech electronics, specifically leading large-scale program and project management initiatives.
•Deep technical expertise in cloud development, deployment, or OEM environments.
•Proven track record of managing high-stakes hardware and software engagements for strategic datacenter customers.
•Hands-on experience working across the full product stack—including Software, ASIC, and Hardware—with a focus on managing end-to-end customer deliveries.
•Expert leadership capabilities, with the ability to drive execution across diverse, cross-functional global teams.

Experience:10+ yearsHigh-tech electronicsCloud developmentOEM environmentsHardware and software engagementsDatacenter

Skills:CommunicationLeadershipNegotiationStakeholder managementProblem-solving

Tech Stack:CloudASICHardwareSoftwareDatacenter

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor