Citizens Teller

Citizens Bank
Philadelphia
Workplace: OnsiteFull timeUSD 21+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Listening","Communication","Problem-solving","Customer-centric","Multitasking"]

Greet customers in branch lobbies and help them complete simple transactions using digital technology such as the mobile app and ATMs. Provide personalized advice, answer questions, follow cash-handling and regulatory procedures, and connect customers with bankers for next steps. Use strong listening and problem-solving skills to identify needs and build long-term customer relationships, while working branch hours including evenings and weekends.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Teller

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: first listed 1 day ago

Job Summary

Greet customers in branch lobbies and help them complete simple transactions using digital technology such as the mobile app and ATMs. Provide personalized advice, answer questions, follow cash-handling and regulatory procedures, and connect customers with bankers for next steps. Use strong listening and problem-solving skills to identify needs and build long-term customer relationships, while working branch hours including evenings and weekends.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers in branch lobbies and support them with transactions and simple requests.
  • •Demonstrate how to use the mobile app and/or ATMs to complete transactions.
  • •Provide personalized advice and solutions that align with customers’ financial goals.
  • •Follow all financial policies and procedures, including proper cash handling and compliance requirements.
  • •Answer questions and concerns and connect customers with bankers for next steps.

Pay and Benefits

Salary: USD 21 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid Leave

Key Requirements

  • •High school degree or GED.
  • •Minimum of 6 months experience processing transactions (cash and/or digital payments).
  • •Minimum of 1 year of demonstrated customer experience recommending and referring products and services.
  • •Strong listening and communication skills with the ability to ask questions and identify customer needs.
  • •Comfortable using digital technology to support customer service and business goals.
Experience:1+ years
Education:High School
Skills:ListeningCommunicationProblem-solvingCustomer-centricMultitasking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website