Assistance Coordinator RSA with German and English (m/f/d)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Empathy","Communication","Calm under pressure","Collaboration","Reliability"]

Coordinate roadside assistance for customers in emergencies across three service levels. Take inbound emergency calls, gather vehicle and customer details, arrange towing, on-the-spot repairs, follow-ups, and manage case status updates in Allianz systems. Handle back-office transport and booking tasks, escalate complex or cross-border cases including vehicle repatriation, and work with AI-assisted tools while adhering to data governance and ethical standards.

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FursaFursa
Allianz
Allianz
3 hours ago

Assistance Coordinator RSA with German and English (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Coordinate roadside assistance for customers in emergencies across three service levels. Take inbound emergency calls, gather vehicle and customer details, arrange towing, on-the-spot repairs, follow-ups, and manage case status updates in Allianz systems. Handle back-office transport and booking tasks, escalate complex or cross-border cases including vehicle repatriation, and work with AI-assisted tools while adhering to data governance and ethical standards.
Location: Romania
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Answer inbound emergency calls, gather customer and vehicle information, and assess situations accurately.
  • •Arrange immediate roadside solutions such as towing, on-the-spot repairs, and replacement vehicle coordination.
  • •Process system-generated cases, coordinate emergency transport with service providers, and update Allianz systems with case status and route changes.
  • •Arrange secondary services including car rental, vehicle pickup, taxi, hotel, and train bookings.
  • •Handle complex cases including stranded customers outside their home country, coordinate vehicle repatriation, manage escalations, and follow up on unresolved situations with care and judgment.

Key Requirements

  • •Empathy and ability to stay calm when helping customers during roadside emergencies.
  • •German language proficiency at B2 level or above for customer and provider interactions.
  • •English language proficiency at B2 level or above for internal communication and cross-border coordination.
  • •Ability to work shift-based hours, including evenings, nights, and weekends (after training completion).
  • •Comfort working with digital tools and systems; AI-assisted customer service or dispatch tools experience is a plus.
Skills:EmpathyCommunicationCalm under pressureCollaborationReliability
Languages:GermanEnglish
Tech Stack:AIMachine learningData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn