Frontify

2 weeks ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Investigate and resolve complex customer issues across APIs, integrations, authentication, provisioning, and product behavior. Guide customers and developers through technical challenges via clear communication across email, chat, and live calls, then partner with Engineering to drive root-cause fixes and high-quality bug reports. Improve support scalability by enhancing documentation, Help Center and AI knowledge sources, automation, and support processes for an AI-augmented support organization.

Location: Switzerland

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate and resolve complex technical issues across APIs, integrations, authentication, provisioning, and product behavior.
•Guide customers and developers through technical challenges using clear communication across email, chat, and live calls.
•Identify root causes, distinguish bugs from configuration or product gaps, and collaborate with Engineering to drive resolutions.
•Create high-quality bug reports with technical context to help Product and Engineering resolve issues efficiently.
•Improve scalable support by enhancing internal documentation, Help Center content, AI knowledge sources, and automation opportunities.

Pay and Benefits

Perks:Annual LeaveParental LeaveBereavement LeaveAccident InsuranceLearning BudgetHome OfficePensionCommuter Benefits

Key Requirements

•5+ years of experience in Technical Support, Solutions Engineering, or a similar customer-facing technical role in B2B SaaS.
•SQL fluency and hands-on experience with at least one scripting language such as Python or JavaScript.
•Strong knowledge of REST or GraphQL APIs, including debugging requests/responses and assisting with integration issues.
•Strong diagnostics, including reading logs, querying data, and isolating issues across distributed systems.
•Fluent English and confident communication with both technical and non-technical audiences.

Experience:B2B SaaSCustomer supportSolutions engineering

Skills:CommunicationDiagnostic skillsProblem-solvingCustomer empathy

Languages:English

Tech Stack:SQLPythonJavaScriptRESTGraphQLAPIsAuthenticationIntegrationsAutomationAI

Company Brief

Frontify

Provides a cloud-based brand management platform that helps companies centralize brand assets, design systems, guidelines, and collaboration tools to ensure consistent brand experiences across teams and channels.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series B

Headquarters: St. Gallen, Switzerland

Founded: 2013

Website LinkedIn

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Frontify

2 weeks ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Switzerland

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate and resolve complex technical issues across APIs, integrations, authentication, provisioning, and product behavior.
•Guide customers and developers through technical challenges using clear communication across email, chat, and live calls.
•Identify root causes, distinguish bugs from configuration or product gaps, and collaborate with Engineering to drive resolutions.
•Create high-quality bug reports with technical context to help Product and Engineering resolve issues efficiently.
•Improve scalable support by enhancing internal documentation, Help Center content, AI knowledge sources, and automation opportunities.

Pay and Benefits

Perks:Annual LeaveParental LeaveBereavement LeaveAccident InsuranceLearning BudgetHome OfficePensionCommuter Benefits

Key Requirements

•5+ years of experience in Technical Support, Solutions Engineering, or a similar customer-facing technical role in B2B SaaS.
•SQL fluency and hands-on experience with at least one scripting language such as Python or JavaScript.
•Strong knowledge of REST or GraphQL APIs, including debugging requests/responses and assisting with integration issues.
•Strong diagnostics, including reading logs, querying data, and isolating issues across distributed systems.
•Fluent English and confident communication with both technical and non-technical audiences.

Experience:B2B SaaSCustomer supportSolutions engineering

Skills:CommunicationDiagnostic skillsProblem-solvingCustomer empathy

Languages:English

Tech Stack:SQLPythonJavaScriptRESTGraphQLAPIsAuthenticationIntegrationsAutomationAI

Company Brief

Frontify

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series B

Headquarters: St. Gallen, Switzerland

Founded: 2013

Website LinkedIn