Customer Specialist - Full Time

CarMax
Oregon
Workplace: OnsiteFull timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer relationship building","Integrity","Teamwork","Attention to detail"]

Provide a customer-first car buying and selling experience by guiding customers through sales, appraisals, test drives, and financing applications. Assess vehicle condition, document findings, and support inventory processes like check-in, scanning, and reconciliation. Complete inspections, manage paperwork and payments, and coordinate service appointments by reviewing repair invoices for accuracy, all while following EH&S requirements and maintaining a clean work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide a customer-first car buying and selling experience by guiding customers through sales, appraisals, test drives, and financing applications. Assess vehicle condition, document findings, and support inventory processes like check-in, scanning, and reconciliation. Complete inspections, manage paperwork and payments, and coordinate service appointments by reviewing repair invoices for accuracy, all while following EH&S requirements and maintaining a clean work area.
Location: Oregon
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver an exceptional experience.
  • •Conduct accurate vehicle condition assessments and communicate findings for appraisals.
  • •Manage inventory tasks including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Handle administrative tasks and coordinate service appointments, including reviewing repair order invoices for accurate billing.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Paid SickPaid LeaveHoliday Pay

Key Requirements

  • •Strong communication skills to represent CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions while following processes accurately.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •High School Diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationCustomer relationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn