2 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own the onboarding process for enterprise customers, guiding implementation of Sprinto’s GRC platform. Build relationships with founders, CXOs, and security leaders; drive technical adoption by troubleshooting integrations and offering tailored solutions. Collaborate with Product, Support, and Compliance to resolve challenges; monitor onboarding KPIs and advocate for customer needs to shape product improvements.

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the onboarding process – Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals.
•Engage with senior stakeholders – Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices.
•Drive technical adoption – Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer.
•Collaborate cross-functionally – Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements.
•Monitor customer pulse – Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience.

Key Requirements

•3-5 years of overall experience, including at least 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-driven environment.
•Technical problem-solving skills, with the ability to troubleshoot integrations and recommend tailored solutions.
•Excellent communication skills – ability to simplify complex security concepts for both technical teams and C-suite executives.
•Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack is a plus. Proficiency in AI tools and platforms – comfortable using AI-native workflows, LLM-based productivity tools, and automation capabilities to streamline onboarding, surface insights, and enhance customer engagement at scale.
•Relevant certifications- (CISSP, CISM, ISO 27001 Lead Implementer) are highly preferred.

Experience:SaaSSecurityComplianceGRC

Skills:CommunicationProblem-solvingStakeholder managementRelationship-buildingPresentation

Certifications:CISSPCISMISO 27001 Lead Implementer

Languages:English

Tech Stack:AWSAzureGCPJiraConfluenceSlackAI tools

Company Brief

Sprinto

Provides automated compliance and security assurance platform to help SaaS companies achieve and maintain certifications like SOC 2, ISO 27001, and GDPR through continuous evidence collection, control orchestration, and audit readiness.

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Mumbai, India

Founded: 2019

Website LinkedIn

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Sprinto

2 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the onboarding process – Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals.
•Engage with senior stakeholders – Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices.
•Drive technical adoption – Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer.
•Collaborate cross-functionally – Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements.
•Monitor customer pulse – Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience.

Key Requirements

•3-5 years of overall experience, including at least 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-driven environment.
•Technical problem-solving skills, with the ability to troubleshoot integrations and recommend tailored solutions.
•Excellent communication skills – ability to simplify complex security concepts for both technical teams and C-suite executives.
•Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack is a plus. Proficiency in AI tools and platforms – comfortable using AI-native workflows, LLM-based productivity tools, and automation capabilities to streamline onboarding, surface insights, and enhance customer engagement at scale.
•Relevant certifications- (CISSP, CISM, ISO 27001 Lead Implementer) are highly preferred.

Experience:SaaSSecurityComplianceGRC

Skills:CommunicationProblem-solvingStakeholder managementRelationship-buildingPresentation

Certifications:CISSPCISMISO 27001 Lead Implementer

Languages:English

Tech Stack:AWSAzureGCPJiraConfluenceSlackAI tools

Company Brief

Sprinto

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Mumbai, India

Founded: 2019

Website LinkedIn