Emirati Talent | After Sales Representative

Majid Al Futtaim
Dubai
Workplace: OnsiteFull timeFunction: People, HR & TalentSkills: ["Customer-centricity","Communication","Organizational skills","Problem-solving","Multitasking"]

Oversee day-to-day routines, coaching, and development of associates to improve performance while driving after-sales customer satisfaction. Handle customer inquiries, requests, and complaints across communication channels, resolve issues within service standards, and escalate concerns and feedback to the Contact Center Supervisor/Manager. Support e-commerce sales targets by promoting relevant products and services, collaborating with internal teams to ensure timely resolutions and continuous improvement.

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Majid Al Futtaim
Majid Al Futtaim
2 days ago

Emirati Talent | After Sales Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Oversee day-to-day routines, coaching, and development of associates to improve performance while driving after-sales customer satisfaction. Handle customer inquiries, requests, and complaints across communication channels, resolve issues within service standards, and escalate concerns and feedback to the Contact Center Supervisor/Manager. Support e-commerce sales targets by promoting relevant products and services, collaborating with internal teams to ensure timely resolutions and continuous improvement.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent

Key Responsibilities

  • •Maximize company sales growth and profitability by overseeing daily routines, coaching, and developing associates.
  • •Handle customer inquiries, requests, and complaints accurately and efficiently via multiple communication channels.
  • •Resolve customer issues to meet customer expectations within established service standards.
  • •Communicate customer concerns, operational issues, and product feedback to the Contact Center Supervisor or Manager.
  • •Identify opportunities to promote products and services to support achievement of e-commerce sales targets, and collaborate with internal teams for timely issue resolution.

Key Requirements

  • •Minimum 1 year of relevant experience or customer care experience.
  • •Strong verbal and written communication skills for handling customer interactions across multiple channels.
  • •Ability to manage customer requests, complaints, and CRM cases within defined service level agreements (SLAs).
  • •Proficiency in Microsoft Office applications and experience using CRM, ticketing, or customer service management systems.
  • •Strong organizational, problem-solving, and multitasking skills to prioritize work in a fast-paced environment.
Experience:Customer care
Skills:Customer-centricityCommunicationOrganizational skillsProblem-solvingMultitasking
Tech Stack:Microsoft OfficeCRMTicketingCustomer service management systemsE-commerce

Eligibility

Nationality:UAE National

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor