Technical Support Engineer - German Speaker

Eaton
Istanbul, Budapest, Casablanca
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Analytical mindset","Communication skills","Problem-solving","Customer focus","Knowledge sharing"]

Deliver technical support and advanced troubleshooting for Eaton’s single-phase UPS products, supporting end-users, customers, and internal partners across phone, email, and web tickets. Handle both hardware and software escalations with Level 2/3 and Quality teams, assist with warranty, documentation, repair, and calibration needs, and guide customers with product selection and applications. Contribute to knowledge sharing, documentation, and continuous improvement to reduce customer effort and improve cycle time and cost across EMEA.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eaton
Eaton
1 month ago

Technical Support Engineer - German Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver technical support and advanced troubleshooting for Eaton’s single-phase UPS products, supporting end-users, customers, and internal partners across phone, email, and web tickets. Handle both hardware and software escalations with Level 2/3 and Quality teams, assist with warranty, documentation, repair, and calibration needs, and guide customers with product selection and applications. Contribute to knowledge sharing, documentation, and continuous improvement to reduce customer effort and improve cycle time and cost across EMEA.
Location: Istanbul, Budapest, Casablanca
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve customer challenges for single-phase UPS products (hardware and software) via phone, email, and web chat.
  • •Manage and follow up on hardware/software escalations with Level 2, Level 3, and Quality teams.
  • •Assist pre-sales and post-sales needs, including technical inquiries, product questions, warranty issues, documentation requests, and troubleshooting.
  • •Support customers with product selection and application guidance through phone and email.
  • •Maintain up-to-date documentation and participate in knowledge-sharing and continuous improvement initiatives at BSC Budapest.

Key Requirements

  • •Bachelor’s degree (BS/BA) in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic); MSc/Electrical is an advantage.
  • •Understanding of electrical products and their basic applications.
  • •Basic network knowledge.
  • •Strong analytical mindset, communication skills, and problem-solving ability.
  • •Excellent German and English language skills.
Education:Bachelor's in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic)
Skills:Analytical mindsetCommunication skillsProblem-solvingCustomer focusKnowledge sharing
Languages:GermanEnglish
Tech Stack:NetworkingUPSHardwareSoftware

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn