AWS Devops - Production Support

Capco
Bengaluru, Pune
Workplace: OnsiteFull timeFunction: Manufacturing & Production OperationsExperience: 4+ yearsSkills: ["Incident management","Root cause analysis","Change management","Service management","Independent problem-solving"]

Provide L1/L2/L3 production support for post-trade processing applications across middle-office, back-office, and settlements. Handle incidents, problems, and service requests using ITSM workflows, coordinate with SMEs, and independently manage task status. Monitor applications and systems, improve support processes, and support change and release management. Perform failover and disaster recovery activities, run incident triage and root-cause analysis, and maintain operational documentation.

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FursaFursa
Capco
Capco
2 days ago

AWS Devops - Production Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide L1/L2/L3 production support for post-trade processing applications across middle-office, back-office, and settlements. Handle incidents, problems, and service requests using ITSM workflows, coordinate with SMEs, and independently manage task status. Monitor applications and systems, improve support processes, and support change and release management. Perform failover and disaster recovery activities, run incident triage and root-cause analysis, and maintain operational documentation.
Location: Bengaluru, Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Manufacturing & Production Operations
Seniority: Mid level

Key Responsibilities

  • •Provide L1, L2, and L3 support for post-trade processing applications (middle-office, back-office, settlements) and resolve issues from business-raised requests.
  • •Use incident/problem/service management workflows and work closely with SMEs to deliver resolutions and represent status on tasks.
  • •Monitor applications and systems, proactively identify risks, and implement continual improvements to support systems and processes.
  • •Handle change management and provide release management services, including fail-over and disaster recovery activities.
  • •Participate in incident triage, conduct root cause analysis and follow-up actions to prevent recurring issues, and maintain operational documentation.

Key Requirements

  • •Provide L1/L2/L3 support for production environments, using incident/problem/service management workflows.
  • •Minimum 4 years of experience in Production Support / DevOps / SRE.
  • •Hands-on experience with AWS and Snowflake.
  • •Experience with RDBMS such as Oracle, MS SQL Server, and Sybase.
  • •Scripting experience in Python and knowledge of batch job schedulers like TWS or Autosys.
Experience:4+ years
Skills:Incident managementRoot cause analysisChange managementService managementIndependent problem-solving
Languages:English
Tech Stack:AWSSnowflakeDevOpsSREOracleMS SQL ServerSybaseTWSAutosysWindowsUNIXPythonIncident ManagementPrometheusGrafanaSWIFT

Company Brief

Capco
Global management and technology consultancy specializing in financial services. Capco advises banks, insurers, and capital markets firms on digital transformation, risk and compliance, technology implementation, and operational improvement, combining industry expertise with advisory and engineering capabilities.
Industry: Management Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1998
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