Universal Banker.Egypt- Distribution - 10th of Ramadan.Retail Banking

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 2-3 yearsEducation: bachelorsSkills: ["Customer service","Problem-solving","Compliance","Customer relationship management","Cross-selling"]

Manage customer cash transactions at teller counters and deliver excellent service while minimizing operational losses and complaint handling. Drive customer acquisition through sales to walk-ins, cross-sell personal banking products, and reduce service/application rejections. Educate customers on alternative banking channels and digital technologies, resolve complex customer issues (including fraud-related cases), and maintain compliance with retail banking policies.

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FursaFursa
Mashreq
Mashreq
1 day ago

Universal Banker.Egypt- Distribution - 10th of Ramadan.Retail Banking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage customer cash transactions at teller counters and deliver excellent service while minimizing operational losses and complaint handling. Drive customer acquisition through sales to walk-ins, cross-sell personal banking products, and reduce service/application rejections. Educate customers on alternative banking channels and digital technologies, resolve complex customer issues (including fraud-related cases), and maintain compliance with retail banking policies.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Manage cash transactions through teller counters at the new branch model.
  • •Manage customer expectations and sales to walk-ins for customer acquisition.
  • •Own customer complaints and coordinate to reach final resolution; log complaints and inquiries to the right unit.
  • •Educate customers on alternative banking channels and new digital technologies.
  • •Achieve KPIs for personal banking products and cross-sell other segment products while ensuring “zero” operational losses compliance.

Key Requirements

  • •University graduate with 2–3 years of Branch Banking experience.
  • •Preferred: minimum 2 years of banking experience.
  • •Thorough knowledge of retail banking products, processes, services, and policies.
  • •Computer literacy and tech savvy.
  • •Candidate must be between the age group of 23–30 years.
Experience:2-3 yearsRetail bankingBranch banking
Education:Bachelor's
Skills:Customer serviceProblem-solvingComplianceCustomer relationship managementCross-selling

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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