Specialist GBS Acct & Sales Ops (French Speaker) (Porto, 13, PT)

Adidas
Porto
Full timeFunction: SalesExperience: 2+ yearsSkills: ["Customer service focus","Communication","Process-oriented mindset","Autonomous working","Problem-solving","Team collaboration","Deadline management"]

Support Account Operations for assigned customers to help achieve channel sales and market objectives. Manage customer communications (email, tickets, phone), order-related analysis, and order book and delivery operations, including returns, cancellations, and launches. Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales. Collaborate across Sales, AS&O, Finance, logistics, and external providers while improving processes and controls.

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Adidas
Adidas
1 week ago

Specialist GBS Acct & Sales Ops (French Speaker) (Porto, 13, PT)

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Last checked: 10 hours agoStatus: Live

Job Summary

Support Account Operations for assigned customers to help achieve channel sales and market objectives. Manage customer communications (email, tickets, phone), order-related analysis, and order book and delivery operations, including returns, cancellations, and launches. Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales. Collaborate across Sales, AS&O, Finance, logistics, and external providers while improving processes and controls.
Location: Porto
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Provide account operations support to assigned customers in specific markets.
  • •Handle customer communications and prepare order-related analyses for customers or Sales.
  • •Collaborate with internal/external teams on returns, complaints, deliveries, cancellations, launches, and promotions.
  • •Manage order book and deliveries, including order prioritization, electronic receipt monitoring, and error correction.
  • •Monitor credit-blocked orders, coordinate credit limit increases with Finance and Sales, and track carrier/parcel deliveries.

Key Requirements

  • •Provide customer support experience in customer service, sales, or logistics (2+ years).
  • •Strong customer service focus with excellent communication skills.
  • •Working knowledge of MS Office, SAP/CRM, and Business Objects.
  • •Advanced English and French knowledge (written and spoken).
  • •Understanding costs and sales generation, with a proactive and independent problem-solving approach.
Experience:2+ years
Skills:Customer service focusCommunicationProcess-oriented mindsetAutonomous workingProblem-solvingTeam collaborationDeadline management
Languages:EnglishFrench
Tech Stack:MS OfficeSAPCRMBusiness ObjectsEmailTicketsPhone

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
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Glassdoor: 3.8
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