1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own a book of enterprise agency customers from day one, driving retention, product adoption, and agency engagement. Serve as the main point of contact for agency activation partners, providing consultative guidance and best practices for social advertising. Partner cross-functionally (Sales, Onboarding, Technical Solutions, Product/Engineering) to align on growth initiatives, build agency training programs, and provide customer feedback that informs the product roadmap.

Location: Amsterdam, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the main point of contact for agency activation partners, ensuring they receive value from social advertising and build long-term relationships.
•Serve as a specialist in the Smartly platform and digital advertising to solve agency problems and provide consultative advice and best practices.
•Partner with Agency Sales to develop and execute an agency development strategy to drive awareness and adoption.
•Collaborate across functions (Agency Sales, Agency Onboarding, Technical Solutions, Product, Engineering) to align on how teams and resources fuel growth initiatives.
•Partner with onboarding teams to train and educate agency teams on Smartly solutions, and act as the voice of agencies to inform the product roadmap.

Travel: Medium travel

Pay and Benefits

Perks:EquityPaid LeaveParental Leave

Key Requirements

•3+ years of customer success or similar customer-facing experience.
•Advanced knowledge of digital advertising across Meta, Pinterest, Snapchat, and TikTok.
•Ability to explain complex concepts clearly and translate data into insights.
•Empathetic, positive, and strongly motivated to help customers reach their goals.
•Strong spoken and written communication skills; able to hybrid work in the Amsterdam or London office (3 days a week).

Experience:3+ yearsDigital advertising

Skills:EmpathyCommunicationProblem-solvingCollaborationResults-driven

Languages:English

Tech Stack:MetaPinterestSnapchatTikTokGoogleProgrammatic

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Amsterdam, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the main point of contact for agency activation partners, ensuring they receive value from social advertising and build long-term relationships.
•Serve as a specialist in the Smartly platform and digital advertising to solve agency problems and provide consultative advice and best practices.
•Partner with Agency Sales to develop and execute an agency development strategy to drive awareness and adoption.
•Collaborate across functions (Agency Sales, Agency Onboarding, Technical Solutions, Product, Engineering) to align on how teams and resources fuel growth initiatives.
•Partner with onboarding teams to train and educate agency teams on Smartly solutions, and act as the voice of agencies to inform the product roadmap.

Travel: Medium travel

Pay and Benefits

Perks:EquityPaid LeaveParental Leave

Key Requirements

•3+ years of customer success or similar customer-facing experience.
•Advanced knowledge of digital advertising across Meta, Pinterest, Snapchat, and TikTok.
•Ability to explain complex concepts clearly and translate data into insights.
•Empathetic, positive, and strongly motivated to help customers reach their goals.
•Strong spoken and written communication skills; able to hybrid work in the Amsterdam or London office (3 days a week).

Experience:3+ yearsDigital advertising

Skills:EmpathyCommunicationProblem-solvingCollaborationResults-driven

Languages:English

Tech Stack:MetaPinterestSnapchatTikTokGoogleProgrammatic

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn