Specialist - Vector vCDM Support Engineer

Birlasoft
Bengaluru, Pune
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 4-6 yearsSkills: ["Customer communication","Stakeholder management","Analytical problem solving","Documentation skills","Team collaboration"]

Provide L1/L2/L3 application support for the Vector vCDM platform, ensuring stable operations and SLA compliance. Triage and resolve incidents, service requests, and problem tickets with documented root-cause analysis, coordinating with Vector product support when needed. Handle user administration, licensing, installations, packaging, deployments, upgrades, and release validation/pilot testing, supporting successful rollout and maintaining support documentation and knowledge base.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Birlasoft
Birlasoft
7 hours ago

Specialist - Vector vCDM Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide L1/L2/L3 application support for the Vector vCDM platform, ensuring stable operations and SLA compliance. Triage and resolve incidents, service requests, and problem tickets with documented root-cause analysis, coordinating with Vector product support when needed. Handle user administration, licensing, installations, packaging, deployments, upgrades, and release validation/pilot testing, supporting successful rollout and maintaining support documentation and knowledge base.
Location: Bengaluru, Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Provide day-to-day L1/L2/L3 support for the Vector vCDM application and maintain system availability.
  • •Monitor application health, ensure SLA compliance, and resolve incidents, service requests, and problem tickets.
  • •Manage user accounts, roles, permissions, and Vector vCDM licensing (utilization and availability).
  • •Support installations, package deployment/rollouts, and coordinate with packaging/deployment teams for successful releases.
  • •Support upgrades, service pack deployments, upgrade validation/pilot testing, release qualification, UAT, and rollout activities with documentation updates.

Key Requirements

  • •4–6 years of experience providing application support for production systems.
  • •Ability to analyze and resolve incidents, service requests, and problem tickets, including root cause analysis documentation.
  • •Experience supporting user administration (accounts, roles, permissions) and licensing activities.
  • •Hands-on support for installation, deployment, upgrades/service packs, and rollout validation for the target application.
  • •Proficiency with application support processes and incident/problem management practices.
Experience:4-6 years
Skills:Customer communicationStakeholder managementAnalytical problem solvingDocumentation skillsTeam collaboration
Tech Stack:Vector vCDMWindows ServerJavaREST APISQLPowerShellITILRelease and change managementSoftware deploymentPackaging

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn