Customer Success Manager

Easygenerator
Dubai
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Relationship building","Customer focus","Negotiation","Risk management"]

Own and manage a portfolio of customer accounts, driving satisfaction, retention, and measurable growth. Build trusted stakeholder relationships and advise customers on achieving their business outcomes. Monitor account health scores, identify risks early, and lead mitigation planning. Run regular check-ins and QBRs, develop tailored success plans, and unlock retention plus expansion and upsell opportunities while acting as the customer voice to influence product decisions.

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FursaFursa
Easygenerator
Easygenerator
20 hours ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own and manage a portfolio of customer accounts, driving satisfaction, retention, and measurable growth. Build trusted stakeholder relationships and advise customers on achieving their business outcomes. Monitor account health scores, identify risks early, and lead mitigation planning. Run regular check-ins and QBRs, develop tailored success plans, and unlock retention plus expansion and upsell opportunities while acting as the customer voice to influence product decisions.
Location: Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own and manage a portfolio of accounts to ensure customer satisfaction, retention, and growth.
  • •Act as a trusted advisor by building strong relationships with key stakeholders.
  • •Assess account health scores and proactively take action to improve them.
  • •Identify potential account risks early and lead mitigation plans with customer stakeholders.
  • •Run regular check-ins and QBRs, develop success plans, and unlock retention plus expansion/upsell opportunities.

Key Requirements

  • •Bachelor's degree or higher.
  • •2–3 years of Customer Success or key account management experience.
  • •Excellent written and spoken English, able to lead conversations and listen effectively.
  • •A commercial mindset and passion for negotiating strong outcomes for customers and internal stakeholders.
  • •A customer-oriented approach to uncover and address the real need behind requests.
Experience:2-3 yearsEdTechE-learningCustomer successKey account management
Education:Bachelor's
Skills:CommunicationRelationship buildingCustomer focusNegotiationRisk management
Languages:English

Company Brief

Easygenerator
Provides a cloud-based e-learning authoring platform that enables instructional designers and subject-matter experts to create, publish, and track interactive online courses without coding.
Industry: EdTech
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: Delft, Netherlands
Founded: 2013
WebsiteLinkedIn