Assistant Manager, Client Services

RealReal
New Jersey
Workplace: RemoteFull timeUSD 59,608.8 - 76,663.2Function: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Problem-solving","Organizational skills","Verbal and written communication"]

Supervise a contact center to deliver a best-in-class client experience, reinforcing brand standards and implementing continuous improvements. Partner with Client Service leadership on daily operations, staffing, training, and scheduling, while monitoring performance trends and resolving issues that impact client satisfaction. Lead and motivate Specialists and Client Service Representatives, manage administrative people processes, and coordinate cross-functionally on SOPs, best practices, and resolution initiatives.

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FursaFursa
RealReal
RealReal
2 days ago

Assistant Manager, Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 day ago

Job Summary

Supervise a contact center to deliver a best-in-class client experience, reinforcing brand standards and implementing continuous improvements. Partner with Client Service leadership on daily operations, staffing, training, and scheduling, while monitoring performance trends and resolving issues that impact client satisfaction. Lead and motivate Specialists and Client Service Representatives, manage administrative people processes, and coordinate cross-functionally on SOPs, best practices, and resolution initiatives.
Location: New Jersey
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee daily contact center operations and supervise service/consignment teams.
  • •Work with Client Service leadership on development, analysis, and implementation of staffing, training, and scheduling.
  • •Implement contact center strategies and improve systems/processes to ensure a positive consignor experience.
  • •Monitor results, identify performance trends, resolve issues, and provide timely performance feedback.
  • •Handle administrative people management tasks including scheduling, time cards/PTO requests, and participate in hiring, termination, and performance discussions.

Pay and Benefits

Salary: USD 59,608.8 - 76,663.2
Perks:Equity401kHealth InsuranceDentalVisionParental LeavePaid HolidaysFlexible Time

Key Requirements

  • •3+ years of management/supervisory experience in a contact center (luxury experience preferred).
  • •Proven track record building, leading, and motivating high-performing teams that delight luxury clients.
  • •Ability to make fair and objective discretionary financial decisions when resolving transactional issues impacting clients.
  • •Strong computer skills and comfort navigating multiple systems.
  • •Problem analysis, judgment, and strong organizational and workforce management planning skills.
Experience:Contact centerLuxury
Skills:LeadershipCoachingProblem-solvingOrganizational skillsVerbal and written communication

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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