SAP NS2 Technical Quality Manager / Support Architect - Chantilly, VA TS SCI with Polygraph

SAP
United States
Workplace: OnsiteFull timeUSD 132,500 - 225,300 annuallyFunction: Quality & Regulatory (Non-Software)Experience: 10+ yearsEducation: bachelorsSkills: ["Executive-level communication","Build trusted relationships","Lead independent work","Orchestrate across domains","Measure and communicate business value"]

Lead Premium Engagement delivery for SAP NS2 MaxSecure support contracts, serving as a trusted advisor to federal and public-sector customers. Own customer engagement steering, service planning, escalations, and weekly status reporting, while coordinating with SAP COEs, back offices, and support teams. Gather customer roadmap insights, advise on solution operations for business continuity, manage engagement plans, and help resolve tickets/incidents to ensure measurable business value.

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FursaFursa
SAP
SAP
2 hours ago

SAP NS2 Technical Quality Manager / Support Architect - Chantilly, VA TS SCI with Polygraph

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead Premium Engagement delivery for SAP NS2 MaxSecure support contracts, serving as a trusted advisor to federal and public-sector customers. Own customer engagement steering, service planning, escalations, and weekly status reporting, while coordinating with SAP COEs, back offices, and support teams. Gather customer roadmap insights, advise on solution operations for business continuity, manage engagement plans, and help resolve tickets/incidents to ensure measurable business value.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Deliver MaxSecure Premium Engagements by executing contract components in collaboration with SAP teams and customer stakeholders.
  • •Manage complex customer relationships and engagement service plans, including steering meetings and primary POC for escalations.
  • •Maintain weekly Premium Engagement time actuals/revenue forecasting and submit weekly status reports to customer and SAP.
  • •Advise the customer on solution operations to support business continuity and guide engagement delivery value.
  • •Coordinate with secure support and PE backoffice (including Mission Control Center) to resolve customer tickets/incidents and manage engagement planning.
Travel: Low travel

Pay and Benefits

Salary: USD 132,500 - 225,300 annually

Key Requirements

  • •10+ years of work experience in business software implementation consulting and/or support.
  • •5+ years delivering or managing SAP engineering/maintenance (or maintenance-related) services.
  • •Expert-level customer-facing communication and presentation skills at the executive level.
  • •Demonstrated experience moving on-premise software to cloud, including IaaS/PaaS/SaaS solutions.
  • •Prior experience in ERP software implementation and in software services sales, contract management, and/or negotiations.
Experience:10+ yearsERP implementationCloud migrationOn-premise to cloudSaaSIaaS/PaaSSAP support
Education:Bachelor's in Computer Science, Information Technology, Security or related
Skills:Executive-level communicationBuild trusted relationshipsLead independent workOrchestrate across domainsMeasure and communicate business value
Certifications:Advanced SAP AGS certifications
Tech Stack:SAPSAP S/4 HANASAP ERPSAP AGSSAP MaxAttentionSAP Enterprise SupportSAP Standard SupportSAP Product SupportSAP ActiveEmbeddedSAP Active Global SupportSAP Maintenance PortfolioMaxSecureNS2ECCNS2 financialsPI/POPortalGRCSolution ManagerIDM

Eligibility

Nationality:US National
Security Clearance:TS/SCIPolygraph

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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