DSM

2 days ago

Associate Manager GES DTS ServiceNow (SNOW Architect)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own ServiceNow business/technical requirements and translate stakeholder priorities into clear, actionable backlog items, user stories, and acceptance criteria. Drive end-to-end delivery support across requirements, future-state workflow design, sprint planning, UAT, defect triage, and requirement traceability. Ensure governance, security, data, audit, and compliance alignment while collaborating with architects, process owners, SIAM teams, and delivery partners. Use ServiceNow reporting to identify improvements and support continuous service optimization.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Seniority: Manager level

Key Responsibilities

•Partner with stakeholders and platform teams to capture and clarify ServiceNow business requirements for initiatives.
•Translate business needs into user stories, acceptance criteria, process flows, functional requirements, and backlog items; ensure they are complete, testable, prioritized, and aligned with ServiceNow standards.
•Support design of future-state workflows and translate requirements into practical, scalable, maintainable ServiceNow solutions across modules (ITSM, HRSD, CSM, SPM, CMDB, ITOM, GRC, Legal Service Delivery).
•Maintain and refine the product backlog; support sprint planning, backlog grooming, requirement walkthroughs, build clarifications, and functional reviews; define and support test scenarios, UAT planning, defect triage, and business validation.
•Ensure compliance with ServiceNow governance, security, data, audit, and compliance standards; support impact assessments and adoption readiness via documentation, training inputs, communication, and transition activities.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•6+ years of experience as a Business Analyst/Technical Analyst, Functional Analyst, Product Analyst, or similar role in enterprise IT platforms.
•Strong experience with ServiceNow implementations, enhancements, or platform operations.
•Knowledge of ITSM processes (Incident, Request, Problem, Change, Knowledge, Service Catalog, CMDB) with exposure to HRSD, CSM, SPM, ITOM, GRC, or Legal Service Delivery as an advantage.
•Ability to write user stories, acceptance criteria, process flows, business requirements, and functional specifications.
•Experience in Agile delivery models (sprint ceremonies, backlog management, UAT, and release support).

Experience:6+ yearsEnterprise ITServiceNow

Skills:Stakeholder managementWorkshop facilitationDocumentationAnalytical skillsCommunication skills

Languages:English

Tech Stack:ServiceNowSIAMITSMHRSDCSMSPMCMDBITOMGRCLegal Service DeliveryAgileScrumUATAPIs

Company Brief

DSM

DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Geneva, Switzerland

Founded: 2023

Website LinkedIn

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DSM