Business Support Manager - Front Office

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Risk management","Stakeholder management","Problem-solving","Collaboration","Continuous improvement"]

Own front-office business support across Markets and Securities Services by monitoring controllable costs, maintaining service catalogue logging, and helping stakeholders build governance for high data quality. Drive operational simplification through faster processes, constant improvement, and a control environment with early issue identification and escalation. Lead management information, analysis, and reporting frameworks that enable timely business decisions under pressure.

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FursaFursa
HSBC
HSBC
4 hours ago

Business Support Manager - Front Office

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own front-office business support across Markets and Securities Services by monitoring controllable costs, maintaining service catalogue logging, and helping stakeholders build governance for high data quality. Drive operational simplification through faster processes, constant improvement, and a control environment with early issue identification and escalation. Lead management information, analysis, and reporting frameworks that enable timely business decisions under pressure.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Track controllable costs and notify COO when surge/dips are noticed.
  • •Collaborate with stakeholders to develop and periodically validate a governance model to maintain high data quality standards.
  • •Simplify MSS to make processes and services faster and easier for users through collaboration and accountability.
  • •Maintain the BMS service catalogue so all services are logged, including requested services.
  • •Lead the development, implementation, and maintenance of management information, analysis, and reporting frameworks to support timely business management and decisions.

Key Requirements

  • •Knowledge of Markets and Securities Services business/product and strong understanding of business risks, client base, and geopolitical environment.
  • •Ability to identify, manage, and mitigate risk effectively.
  • •Quickly understand business requirements and deliver quality results.
  • •Ability to lead the development, implementation, and maintenance of management information, analysis, and reporting frameworks.
  • •Establish and maintain a robust, efficient control environment across the Markets Management Office, with early issue identification and resolution/escalation.
Skills:Risk managementStakeholder managementProblem-solvingCollaborationContinuous improvement

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn