Landmark Group

Recent

Front of House Receptionist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide professional front desk reception for Fitness First club visitors, creating welcoming first impressions across all communication channels. Own daily Front Desk operations and ensure the club opens on time and remains properly staffed. Manage member calls, guest access/pass SOP, membership applications, dues/payment entry, cash register accuracy, and stock control. Support member journey execution, handle complaints, and drive NPS by delivering proactive, high-quality member interactions while following SOPs and health & safety responsibilities.

Location: Kuwait

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Deliver excellent customer service and create the best first impressions across all communication channels.
•Perform professional daily Front Desk operations: ensure the club opens on time, desk cleanliness, and follow SOPs (including no mobile phone policy and keeping the desk staffed).
•Answer incoming calls, take effective messages, and conduct member calls as instructed by the Line Manager.
•Verify guest access and member entry (active members with no arrears using official membership card) and direct/manage cancellation requests per process.
•Ensure business performance: cash up accuracy, cash register management (cash/bills/cheques) per SOP, collect arrears/renewals, and control stock using the MF system.

Key Requirements

•Secondary education (A level or equivalent).
•Deliver excellent customer service to all club visitors and visitors.
•Understand and follow relevant business SOPs and health & safety responsibilities.
•Be knowledgeable in club operations including rules/regulations, class timetables, promotions, and club events.
•Manage membership applications and supporting documents with accurate dues/payment entry into the system.

Education:Bachelor's

Skills:Customer serviceCommunicationAttention to detailProblem solvingProfessionalism

Languages:US

Tech Stack:MYZONEMembers FirstMF system

Company Brief

Landmark Group

UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Founded: 1973

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Landmark Group

Recent

Front of House Receptionist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Kuwait

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Deliver excellent customer service and create the best first impressions across all communication channels.
•Perform professional daily Front Desk operations: ensure the club opens on time, desk cleanliness, and follow SOPs (including no mobile phone policy and keeping the desk staffed).
•Answer incoming calls, take effective messages, and conduct member calls as instructed by the Line Manager.
•Verify guest access and member entry (active members with no arrears using official membership card) and direct/manage cancellation requests per process.
•Ensure business performance: cash up accuracy, cash register management (cash/bills/cheques) per SOP, collect arrears/renewals, and control stock using the MF system.

Key Requirements

•Secondary education (A level or equivalent).
•Deliver excellent customer service to all club visitors and visitors.
•Understand and follow relevant business SOPs and health & safety responsibilities.
•Be knowledgeable in club operations including rules/regulations, class timetables, promotions, and club events.
•Manage membership applications and supporting documents with accurate dues/payment entry into the system.

Education:Bachelor's

Skills:Customer serviceCommunicationAttention to detailProblem solvingProfessionalism

Languages:US

Tech Stack:MYZONEMembers FirstMF system

Company Brief

Landmark Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Founded: 1973

Glassdoor: 3.5

Website LinkedIn Glassdoor