Zoom Video Communications

2 weeks ago

AI Deployment Engineer (Professional Services)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Collaborate with clients in Zoom Professional Services to translate business needs into AI-driven use cases, Virtual Agent strategies, and conversational experiences. Lead discovery workshops, validate AI automation opportunities, build and configure AI solutions on the customer’s Zoom platform, and guide customers through testing, UAT, optimization, and go-live. Partner cross-functionally with Sales, Sales Consultants, Product, and delivery teams to ensure end-to-end success.

Location: Sydney, Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Conduct discovery workshops to understand customer operations, service workflows, challenges, and objectives.
•Identify and validate AI automation opportunities using customer data, transcripts, and behavioral insights.
•Translate business goals into measurable AI use cases and Virtual Agent strategies.
•Design conversational experiences (intents, flows, knowledge bases, escalation processes) and specify integration requirements.
•Build, configure, and guide customers through testing, UAT, optimization, and go-live; collaborate with Sales, SCs, Product, and delivery teams for end-to-end success.

Key Requirements

•5+ years of experience in customer experience, contact center operations, conversational AI, or related advisory roles.
•Strong professional proficiency in Japanese (preferred) for engagement with Japanese-speaking clients.
•Ability to guide customer discussions, identify business requirements, and present strategic recommendations.
•Experience translating business challenges into automation or AI applications.
•Experience in professional services or consulting with a focus on direct customer delivery.

Experience:5+ yearsCustomer experienceContact centerConversational AIProfessional servicesConsulting

Skills:Customer-focusedStrategic recommendationsCollaborationSolution testingWorkshop facilitation

Languages:Japanese

Tech Stack:AIAutomationConversational AIVirtual AgentZoom Contact CenterZoom PhoneZoom AppsZoom RoomsZoom Webinars

Company Brief

Zoom Video Communications

Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn

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Zoom Video Communications

2 weeks ago

AI Deployment Engineer (Professional Services)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Sydney, Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Conduct discovery workshops to understand customer operations, service workflows, challenges, and objectives.
•Identify and validate AI automation opportunities using customer data, transcripts, and behavioral insights.
•Translate business goals into measurable AI use cases and Virtual Agent strategies.
•Design conversational experiences (intents, flows, knowledge bases, escalation processes) and specify integration requirements.
•Build, configure, and guide customers through testing, UAT, optimization, and go-live; collaborate with Sales, SCs, Product, and delivery teams for end-to-end success.

Key Requirements

•5+ years of experience in customer experience, contact center operations, conversational AI, or related advisory roles.
•Strong professional proficiency in Japanese (preferred) for engagement with Japanese-speaking clients.
•Ability to guide customer discussions, identify business requirements, and present strategic recommendations.
•Experience translating business challenges into automation or AI applications.
•Experience in professional services or consulting with a focus on direct customer delivery.

Experience:5+ yearsCustomer experienceContact centerConversational AIProfessional servicesConsulting

Skills:Customer-focusedStrategic recommendationsCollaborationSolution testingWorkshop facilitation

Languages:Japanese

Tech Stack:AIAutomationConversational AIVirtual AgentZoom Contact CenterZoom PhoneZoom AppsZoom RoomsZoom Webinars

Company Brief

Zoom Video Communications

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn