Supervisor - Guest Operations

Dubai Holding
United Arab Emirates
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2+ yearsEducation: high_schoolSkills: ["Leadership","Team management","Customer service","Communication","Problem-solving"]

Lead day-to-day guest operations for Roxy Cinemas, ensuring outstanding service and operational excellence. Supervise and develop frontline Guest Operations Associates, oversee shift operations, and support the Cinema Management team with policy and regulatory compliance. Monitor safety, security, and operational standards, handle cash and reporting, and maintain facilities and equipment. Resolve guest issues, support programming and promotional activities, and use ticketing/reporting systems to improve performance and guest satisfaction.

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FursaFursa
Dubai Holding
Dubai Holding
3 weeks ago

Supervisor - Guest Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 minutes agoStatus: Live

Job Summary

Lead day-to-day guest operations for Roxy Cinemas, ensuring outstanding service and operational excellence. Supervise and develop frontline Guest Operations Associates, oversee shift operations, and support the Cinema Management team with policy and regulatory compliance. Monitor safety, security, and operational standards, handle cash and reporting, and maintain facilities and equipment. Resolve guest issues, support programming and promotional activities, and use ticketing/reporting systems to improve performance and guest satisfaction.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Supervise daily cinema operations to deliver outstanding guest service and operational excellence.
  • •Lead, motivate, and develop Guest Operations Associates to achieve performance and service targets.
  • •Support Cinema Management with compliance to company policies, procedures, and regulatory requirements.
  • •Monitor operational, safety, and security standards; resolve guest issues proactively to enhance the experience.
  • •Oversee cash handling, reporting, stock control, operational audits, and ensure facilities and equipment are maintained and functioning.

Key Requirements

  • •High school diploma; additional hospitality/business/retail certification or diploma is preferred.
  • •2+ years of supervisory experience in cinema, entertainment, hospitality, retail, or guest service.
  • •Strong leadership and team management experience to achieve performance and service targets.
  • •Experience managing operational procedures, cash handling, and shift-based environments.
  • •Excellent English and communication skills, with problem-solving and decision-making in a fast-paced environment.
Experience:2+ yearsCinemaEntertainmentHospitalityRetailGuest service
Education:High School
Skills:LeadershipTeam managementCustomer serviceCommunicationProblem-solving
Languages:English
Tech Stack:Microsoft OfficeVista ticketing systemsPOSTicketingReporting platformsOperational systems

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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