Customer Success Engineer, Battle Road [Ft. Leavenworth]

Onebrief
United States
Workplace: RemoteFull timeUSD 150,000 - 185,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Problem-solving","Customer-facing","Teamwork","Collaboration"]

A hybrid role blending customer success and engineering to extend and adapt AtomEngine for customer-specific needs. You’ll design and maintain custom extensions and workflows with the ModKit, work hands-on with customer data and environments, and partner with Product, Engineering, and CS to ensure successful adoption and long-term value for Battle Road Digital’s AtomEngine platform.

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Onebrief
Onebrief
7 months ago

Customer Success Engineer, Battle Road [Ft. Leavenworth]

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

A hybrid role blending customer success and engineering to extend and adapt AtomEngine for customer-specific needs. You’ll design and maintain custom extensions and workflows with the ModKit, work hands-on with customer data and environments, and partner with Product, Engineering, and CS to ensure successful adoption and long-term value for Battle Road Digital’s AtomEngine platform.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the technical interface and escalation point for complex customer issues requiring code-level investigation or intervention
  • •Design, develop, and maintain custom extensions, integrations, and workflows using the AtomEngine ModKit to meet customer-specific requirements
  • •Work directly with customer teams to design, implement, and validate new ModKit features, while ensuring solutions remain maintainable and compatible across platform releases
  • •Develop deep mastery of AtomEngine, becoming a subject matter expert able to confidently teach, demo, and guide customers through advanced workflows
  • •Partner with Customer Success and Account teams to support adoption and long-term customer success, contributing technical insight where it matters most
Travel: Low travel

Pay and Benefits

Salary: USD 150,000 - 185,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
  • •Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
  • •Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, or similar)
  • •Willingness and ability to travel periodically to customer sites for onboarding, workshops, and hands-on technical collaboration
  • •Due to federal contract requirements, U.S. Citizenship is mandatory for this position.
Experience:3+ yearsMilitarySimulationGame development
Skills:CommunicationProblem-solvingCustomer-facingTeamworkCollaboration
Certifications:Secret clearanceTop-Secret
Languages:English
Tech Stack:C#PythonC++SDKModKitAtomEngine

Eligibility

Security Clearance:SecretTop-Secret

Company Brief

Onebrief
Provides an AI-enabled command operating system for military staff collaboration, operational planning, wargaming and decision support, used on classified and unclassified DoD networks to speed planning and execution.
Industry: Defense Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Honolulu, United States
Founded: 2019
Glassdoor
Glassdoor: 4.4
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