4 months ago

Creative Support Specialist, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide expert technical and creative support to enterprise customers, handling complex inquiries across email, chat, and Slack, and collaborating with Product and Engineering to improve workflows. You’ll investigate issues, create bug reports, QA AI support automation, and help with enterprise implementation and adoption while staying up-to-date with product updates and contributing to knowledge base. Remote-friendly role open to the West Coast.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment
•Provide technical and creative support to enterprise customers via written communication and calls
•Investigate technical issues and create detailed bug reports that save engineering time
•QA test AI support automation for quality and accuracy
•Partner with Customer Success on enterprise implementation and adoption, and collaborate cross-functionally with Product and Engineering teams

Pay and Benefits

Salary: USD 100,000 - 145,000 annually

Key Requirements

•Experience with a mix of video editing, content creation, creative workflows, or generative AI tools
•3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management)
•Proven track record handling enterprise customers and complex escalations
•History of working autonomously with minimal supervision
•Examples of process improvements or systems you've built

Experience:Generative AIVideo editingEnterprise software

Skills:CommunicationProblem-solvingCustomer serviceAutonomyCross-functional collaboration

Tech Stack:SlackEmailBug reportingKnowledge base

Company Brief

Runway ML

Provides generative AI tools and a creative platform for creators and studios to generate, edit, and collaborate on images, video, and other media using state-of-the-art machine learning models.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: New York, United States

Founded: 2018

Website LinkedIn

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Runway ML

4 months ago

Creative Support Specialist, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment
•Provide technical and creative support to enterprise customers via written communication and calls
•Investigate technical issues and create detailed bug reports that save engineering time
•QA test AI support automation for quality and accuracy
•Partner with Customer Success on enterprise implementation and adoption, and collaborate cross-functionally with Product and Engineering teams

Pay and Benefits

Salary: USD 100,000 - 145,000 annually

Key Requirements

•Experience with a mix of video editing, content creation, creative workflows, or generative AI tools
•3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management)
•Proven track record handling enterprise customers and complex escalations
•History of working autonomously with minimal supervision
•Examples of process improvements or systems you've built

Experience:Generative AIVideo editingEnterprise software

Skills:CommunicationProblem-solvingCustomer serviceAutonomyCross-functional collaboration

Tech Stack:SlackEmailBug reportingKnowledge base

Company Brief

Runway ML

Provides generative AI tools and a creative platform for creators and studios to generate, edit, and collaborate on images, video, and other media using state-of-the-art machine learning models.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: New York, United States

Founded: 2018

Website LinkedIn