Deskside Support Technician

General Dynamics
United States
Workplace: OnsiteFull timeUSD 30.44 - 41.18 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 2-4 yearsEducation: associatesSkills: ["Troubleshooting","Communication","Customer service"]

Provide onsite Tier 2 IT support for NIH users, resolving complex endpoint issues and delivering high-quality service aligned to SLAs. Support Windows 11, macOS, Linux/UNIX, iOS, and Android devices, including troubleshooting for desktops, laptops, mobile devices, and peripherals. Install software, deploy hardware, and manage configurations using tools like ServiceNow, Intune, and JAMF while maintaining accurate asset/software inventories and completing required reports.

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FursaFursa
General Dynamics
General Dynamics
4 hours ago

Deskside Support Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide onsite Tier 2 IT support for NIH users, resolving complex endpoint issues and delivering high-quality service aligned to SLAs. Support Windows 11, macOS, Linux/UNIX, iOS, and Android devices, including troubleshooting for desktops, laptops, mobile devices, and peripherals. Install software, deploy hardware, and manage configurations using tools like ServiceNow, Intune, and JAMF while maintaining accurate asset/software inventories and completing required reports.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide onsite Tier 2 technical support for NIH users in a fast-paced research environment while meeting customer satisfaction goals and established SLAs.
  • •Troubleshoot and resolve complex issues for desktops, laptops, mobile devices, and peripherals (printers, scanners, monitors, docking stations).
  • •Install software, deploy hardware, and support device configurations across Windows, macOS, Linux/UNIX, iOS, and Android.
  • •Use enterprise endpoint management and ITSM tools (including Intune, JAMF, BigFix, Trellix ePO, MobileIron, and ServiceNow) to diagnose incidents and document actions.
  • •Maintain ≥95% accuracy in asset and software inventories and complete After-Action Reports when required.
Travel: Low travel

Pay and Benefits

Salary: USD 30.44 - 41.18 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

  • •Associate’s degree in IT, Computer Science, or related field, or equivalent technical training (trade school, bootcamp, military experience).
  • •2–4 years of related IT support experience with imaging/deploying PCs and troubleshooting Windows plus basic networking.
  • •Experience working in ticketing systems and supporting end users in person.
  • •Experience supporting enterprise endpoints across multiple operating systems.
  • •Familiarity with device management systems such as Intune and JAMF, and experience using ServiceNow or similar ITSM tools.
Experience:2-4 years
Education:Associate's in IT, Computer Science, or related field
Skills:TroubleshootingCommunicationCustomer service
Certifications:CompTIA A+CompTIA Network+CompTIA Security+
Tech Stack:IT Service Management ToolsServiceNowWindows 11MacOSLinux/UNIXIOSAndroidIntuneJAMFBigFixTrellix ePOMobileIronVPNWi-FiNetwork printers

Eligibility

Work Authorization:Sponsorship available.
Security Clearance:NACI (T1)NIH Public Trust

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn