Consultant, Client Success - SMT Money Movement

Visa
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Relationship building","Critical thinking","Multi-tasking"]

Own the post-sale operational relationship for Money Movement clients, serving as the primary Client Success contact for Visa Direct and related solutions. Lead onboarding and implementation of new corridors and use cases, develop success plans tied to growth objectives, and monitor/optimize programme performance metrics. Partner with Product, Risk, Compliance, Network, and Operations to address complex operational issues, drive client readiness, and promote self-service tools to improve efficiency and scalability.

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FursaFursa
Visa
Visa
1 day ago

Consultant, Client Success - SMT Money Movement

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Last checked: 13 hours agoStatus: Live

Job Summary

Own the post-sale operational relationship for Money Movement clients, serving as the primary Client Success contact for Visa Direct and related solutions. Lead onboarding and implementation of new corridors and use cases, develop success plans tied to growth objectives, and monitor/optimize programme performance metrics. Partner with Product, Risk, Compliance, Network, and Operations to address complex operational issues, drive client readiness, and promote self-service tools to improve efficiency and scalability.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the post-sale operational relationship for a portfolio of Money Movement clients as the primary contact for Visa Direct and related solutions.
  • •Lead client onboarding and implementation by coordinating stakeholders to deploy new corridors, use cases, payment endpoints, and value-added capabilities.
  • •Develop and execute Client Success Plans aligned to client growth goals, including transaction volume expansion and deeper adoption of Money Movement products.
  • •Monitor and optimize programme performance using operational health metrics (e.g., approval rates, processing success rates, service availability, funding and payout completion).
  • •Drive readiness and adoption of new capabilities and regulatory/network changes through training and self-service enablement, and support incident management and escalations for critical events.

Key Requirements

  • •5+ years of relevant work experience with a Bachelor’s degree, or 2+ years with an advanced degree (e.g., Masters/MBA/JD/MD), or 0 years with a PhD
  • •Experience analyzing data and translating findings into actionable business recommendations
  • •Experience using Microsoft Office tools (e.g., Excel, PowerPoint, Word)
  • •Experience representing technical and/or business issues and solutions to influence audiences at multiple organizational levels
  • •Knowledge of the payment industry (trends, threats, competitors, regulatory environments)
Experience:5+ yearsPaymentsFintechFinancial services
Education:Bachelor's
Skills:CommunicationStakeholder managementRelationship buildingCritical thinkingMulti-tasking
Tech Stack:Microsoft OfficeExcelPowerPointWordGenerative AIChatGPTMicrosoft CopilotAPIsDashboardsWebinars

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor