4 weeks ago

Systems and Platform Administrator I

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Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Hybrid Systems and Platform Administrator I providing Tier 2/3 end-user support for Windows/macOS and enterprise apps, while assisting with endpoint deployment (Intune, Jamf, SCCM) and administration of enterprise systems. Supports provisioning, patching, backup, and recovery; maintains documentation, SLAs, and asset records; collaborates with IT teams to improve processes and build foundational platform engineering capabilities.

Location: Seattle

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•End-User Support & Escalations: Provide Tier 2/3 support for Windows, macOS, mobile devices, and enterprise applications; troubleshoot hardware, OS, application, and basic network issues; document incidents and resolutions in the ticketing system; follow SLAs; escalate complex issues when appropriate.
•Endpoint Support & Deployment: Assist with Intune, Configuration Manager, and Jamf; support device provisioning, imaging, software installation, and deployment; maintain inventory and asset records; follow security/compliance standards.
•Systems & Platform Administration Support: Assist with monitoring enterprise systems, servers, and virtual environments; support user provisioning, access management, and group policy basics; participate in patching/maintenance and backups.
•Collaboration & Documentation: Create and maintain knowledge base articles and technical documentation; communicate updates to end users and stakeholders.
•Continuous Learning & Improvement: Build foundational skills in systems administration and platform tools; identify opportunities to improve processes and efficiency; participate in knowledge sharing.

Pay and Benefits

Salary: USD 61,600 - 92,400 annually

Key Requirements

•Associate or bachelor’s degree in a technical field, or equivalent practical experience.
•2-3 years of experience in IT support, desktop support, service desk escalation, or a related technical support role.
•Demonstrated experience handling service desk tickets, customer support requests, and technical documentation.
•Strong troubleshooting skills across Windows and macOS environments; basic understanding of endpoint management tools (Intune, Jamf, Configuration Manager/SCCM).
•Foundational knowledge of networking concepts (TCP/IP, VPN, DNS, DHCP) and exposure to virtualization, Active Directory, and backup/restore workflows.

Experience:2-3 yearsInformation technology

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingDocumentationTeamwork

Certifications:CompTIA A+CompTIA Network+CompTIA Security+Microsoft certificationJamf certification

Languages:English

Tech Stack:WindowsMacOSIntuneJamfConfiguration ManagerSCCMVMwarePowerShellOktaVPNDNSDHCP

Company Brief

Provides application delivery networking, load balancing, and security solutions for on-premises and cloud environments, helping organizations optimize, secure, and scale applications and APIs across multi-cloud infrastructures.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 1996

Glassdoor: 3.8

Website LinkedIn

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