Customer Advisor

CarMax
United States
Workplace: OnsiteFull timeUSD 21.24 - 21.24 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service","Attention to detail","Collaboration"]

Serve as the primary liaison between service customers and CarMax technicians, delivering an exceptional service experience. Greet customers, manage inbound service communications with timely vehicle updates, and create accurate repair orders while reviewing documentation before invoicing. Consult customers on recommended repairs and help process Extended Service Policy (ESP) claims, ensuring service payments, cash handling, and compliance with EH&S standards.

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FursaFursa
CarMax
CarMax
4 days ago

Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the primary liaison between service customers and CarMax technicians, delivering an exceptional service experience. Greet customers, manage inbound service communications with timely vehicle updates, and create accurate repair orders while reviewing documentation before invoicing. Consult customers on recommended repairs and help process Extended Service Policy (ESP) claims, ensuring service payments, cash handling, and compliance with EH&S standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet service customers warmly and professionally and deliver outstanding customer service.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process repair orders accurately, routing to technicians and finalizing repair documentation before invoicing.
  • •Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management with precision, while balancing priorities and following EH&S requirements.

Pay and Benefits

Salary: USD 21.24 hourly
Perks:Paid Leave

Key Requirements

  • •Exceptional communication and interpersonal skills in person and over the phone.
  • •Strong customer service focus to provide an exceptional customer experience.
  • •Ability to read, interpret, and maintain accurate records using intermediate computer skills.
  • •Collaborative mindset to work effectively across departments.
  • •Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsCustomer serviceAttention to detailCollaboration

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn