Cabin Service Instructor

flyadeal
Jeddah
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 3+ yearsEducation: bachelorsSkills: ["Instructional skills","Facilitation","Presentation skills","Coaching","Interpersonal communication"]

Design, deliver, and continuously improve customer service training for cabin crew and frontline personnel, ensuring consistent service excellence aligned with flyadeal brand standards. Facilitate initial, recurrent, and upgrade training, plus specialized modules covering grooming, cabin service procedures, galley management, POS and inflight sales, and Hajj/Umrah and charter operations. Maintain training materials and assess effectiveness while supporting ACMI and wet lease crews with coaching and performance follow-up.

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flyadeal
flyadeal
3 months ago

Cabin Service Instructor

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Last checked: 9 hours agoStatus: Live

Job Summary

Design, deliver, and continuously improve customer service training for cabin crew and frontline personnel, ensuring consistent service excellence aligned with flyadeal brand standards. Facilitate initial, recurrent, and upgrade training, plus specialized modules covering grooming, cabin service procedures, galley management, POS and inflight sales, and Hajj/Umrah and charter operations. Maintain training materials and assess effectiveness while supporting ACMI and wet lease crews with coaching and performance follow-up.
Location: Jeddah
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Design and deliver customer service training programs for initial, recurrent, upgrade, and ad-hoc cabin crew training.
  • •Conduct specialized training including grooming standards, cabin service procedures, galley management, POS and inflight sales, Hajj & Umrah, and charter flights.
  • •Deliver customized training for ACMI, wet lease, and third-party crew members aligned with flyadeal service standards.
  • •Develop, update, and maintain training materials, presentations, job aids, and assessment tools with version control and compliance.
  • •Provide post-training coaching, conduct follow-up observations and refresher sessions, and monitor effectiveness to recommend improvements.

Key Requirements

  • •Diploma or Bachelor’s degree in Education, Aviation, Hospitality, Business, or a related field.
  • •Minimum 3 years of experience in airline cabin crew operations, customer service, or aviation training.
  • •Train-the-Trainer or Instructional Design certification is required.
  • •Proven experience delivering instructor-led customer service or soft skills training.
  • •Ability to design and develop training programs, materials, and assessment tools.
Experience:3+ yearsAirline operationsAviation trainingCustomer service
Education:Bachelor's in Education, Aviation, Hospitality, Business, or related field
Skills:Instructional skillsFacilitationPresentation skillsCoachingInterpersonal communication
Certifications:Train-the-TrainerInstructional DesignCustomer ServiceService ExcellenceEmotional Intelligence
Languages:EnglishArabic

Company Brief

flyadeal
flyadeal is a Saudi low-cost carrier offering domestic and regional flights, focused on affordable travel options and high-frequency routes. It operates a modern narrow-body fleet and targets budget-conscious leisure and business travelers in the Middle East.
Industry: Airlines
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Jeddah, Saudi Arabia
Founded: 2016
WebsiteLinkedIn