Fleet Service Advisor

Trane Technologies
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer satisfaction","Communications","Computer literacy","Teamwork","Attention to detail"]

Provide excellent customer service in a fleet service environment by answering inbound calls to the Customer Service Centre within KPI. Prioritize workflow to hit productivity and quality targets, ensure customer requirements, KPIs, and SLAs are met, and issue warranty items correctly. Coordinate with suppliers and internal teams to manage broken-down and replacement vehicle movements, chase job completion, and keep system notes and customer status updates accurate.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Trane Technologies
Trane Technologies
4 days ago

Fleet Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide excellent customer service in a fleet service environment by answering inbound calls to the Customer Service Centre within KPI. Prioritize workflow to hit productivity and quality targets, ensure customer requirements, KPIs, and SLAs are met, and issue warranty items correctly. Coordinate with suppliers and internal teams to manage broken-down and replacement vehicle movements, chase job completion, and keep system notes and customer status updates accurate.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer inbound calls to the Customer Service Centre within KPI.
  • •Prioritize workflow to meet productivity and quality targets.
  • •Ensure customer KPIs and SLAs are met for all requests.
  • •Coordinate broken-down and replacement vehicle movements within KPI and SLA time frames.
  • •Update system notes and keep customers informed of job/repair status; chase suppliers to complete jobs within KPI.

Key Requirements

  • •Minimum GCSC level or equivalent
  • •CS-related qualification (desirable)
  • •Previous experience in a customer-orientated service environment, preferably automotive
  • •Experience working in a customer service centre
  • •Knowledge of vehicle parts would be an advantage
Experience:AutomotiveCustomer service
Education:High School
Skills:Customer satisfactionCommunicationsComputer literacyTeamworkAttention to detail
Tech Stack:KerridgeR2C

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn